Foh Supervisor

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Hours : 38 per week

**Strategy: innovation, change & project management**:

- Informed knowledge of contract innovations and overall contract and business strategy - Informed knowledge of upcoming projects and relevant changes to their role

**Main Duties**
- Be a key driver in delivering a customer excellence culture
- To act as the central point of contact on-site for all staff, clients and guests
- Work as part of a team to support the day-to-day operations of the buildings across Warton and Samlesbury.
- Build on relationships with the customers and building managers.
- Develop effective relationships with the key stake holders, and client.
- Support Emergency Procedures as necessary and support the coordination of fire evacuations/liaison with the fire brigade/emergency services if required.
- Flexibility in working hours is essential for covering annual leave and sickness were necessary.
- Provide a VIP hosting and including “Meet and Greet” and CLR duties
- Work to and fully understand a standard set of operating procedures processes that are implemented across the Corporate facilities. Assit with requlary updating and reviewing.
- Manage conference room diaries and bookings and Co-ordinate Conference Room configurations
- Manage all logistics in support of customer visits and ensure seamless transition.
- Co-ordinating deliveries to site and coordination of new starters and uniform.
- Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
- Co-ordinate Guest Wi-FI
- Provide support with co-ordinating events on site and liasing with Catering/hospitality teams.
- Raise building maintenance and compliance faults around the building to the Mitie Helpdesk and monitor until resolved.
- Monitor and record visitor usage of centre
- Complete daily walkaround and safety checks of the building and carry out basic administration tasks to support the business.
- To ensure all customer requests are dealt with efficiently and effectively.
- Weekly/daily meetings with the client and stakerholder where necessary
- Run weekly/daily reports for the client
- Manage the onboarding of new staff.
- Manage tracker and order uniform across the sites.

**Person Specification**
- Flexibilty with working hours
- Strong professional image
- Ability to remain calm and composed under pressure
- Customer focussed - always putting the Customer at the forefront of everything you do.
- Ability to communicate effectively with Customers and personnel at all levels of the Organisation
- Interpersonal Savvy
- Cultural Awareness
- General Business Awareness
- Organisational and Time Management Skills
- Customer orientated approach with a high attention to detail
- Knowledge and operational experience of Microsoft Office software
- Desire to continually improve and self-develop
- A clear understanding of Health & Safety practices, IOSH MANAGING SAFELY - PREFERABLE
- Applicant to undergo security vetting procedure
- Passionate about exceptional customer service.
- Experienced in Front of House/ Facilities ideally gained within a corporate
- Confidently able to manage emergency situations and make decisions as required.
- Strong team player with a commitment to support their colleagues.
- Excellent written and oral communication skills.
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers