Team Leader

**Job Title**:FOH Team Leader

**Reports to**: Business Support Supervisor

**Location**:BAE Systems, (All Roles to cover Warton Unit, Warton & Samlesbury )

1 role based at Warton & 1 role based at Samlesbury

**Purpose**:
This role has been designed to support Front of House staff to provide an excellent front of house service to our customers. You will pride yourself on building and maintaining relationships with staff members, and customers alike and be point of contact for any support or advise staff members require.

As Team Leader, you will facilitate and arrange the relevant training and support to staff members along with and deal with any HR related issues in accordance with company policy. To support staff in ensuring people are abiding to the policies and procedures set out by our client and to also manage the flow of traffic in any given area. In addition, you will build up strong relations with customers, building owners and facilities management to ensure safe and efficient running of the Link buildings.

Job Title: FOH Team Leader

Reports to: Business Support Supervisor

Location: BAE Systems, Warton Unit

Hours of working:
**Current Hours: Monday - Friday - 38 hours per week**

**Shifts pattern as below**:

- **3x 07:00 - 14:00 (1x 30 minute breaks) (This shift can be between Monday - Thursday)**:

- **1x 07:00-19:00 (2x 30 minute breaks) (This shift can be between Monday - Thursday)**:

- **1x 07:00 - 15:00 (1x 30 minute breaks) (This shift is always on a Friday)**

**New hours may change to**:
**Hours of working**:
**Monday - Friday - 40 hours per week.**

**Monday - Thursday - Covering the hours of 07:00 - 17:30 (3 Rolling Shift Patterns)**

**Friday - Covering the hours of 07:00 - 13:00 (3 Rolling Shift Patterns)**

Principal Accountabilities, Key activities Include but are not limited to:

- Organising of management of the front of house team members on the BAE Warton Unit
- Return to work meetings with team members
- Regular One to one meetings with team members
- Weekly toolbox talks
- Weekly LiveSafe talks
- Daily morning briefing
- Friday morning huddles
- Ensuring team undertake daily audit checks
- IT new starters set ups
- Ensuring team members take time to complete E Learning
- Completing monthly rotas and ensuring flexibility to cover absences where required
- Monitoring staff sickness and performance
- Maintain excellent levels of customer service
- Provide clear and precise information and be able to answer client questions
- Ensuring up to date knowledge on aspects of safe systems of working by attending online training sessions and group training
- Assist where necessary any training needed to be given to other Link+ associates
- Advice, guidance and support for any client using the LINK+ Facility
- Undertake the roles of Building Fire Marshall, First Aider, and Security for Evacuation
- Housekeeping and Fire Audits to be undertaken on a weekly/monthly basis
- General building admin will be required in each building, including:

- Stationary cupboard management
- Printing facilities (paper, fault reporting)
- Liaising with the Service Provider to replace broken chairs
- Liaising with the Service Provider for cleaning activities throughout the facility
- Checking all audio / visual equipment and faults reporting to Visavvi.
- Capacity reporting? (This may be something that Business Support undertake but it will include overall Building utilisation, specific meeting room utilisation, space utilisation)
- Support in building standards - getting LINK+ Facilities ready to begin operating safely and professionally
- Maintain a clean and a well-groomed appearance
- Supporting clients through registration and how to get around the LINK+ Facilities
- Report and log with the Service Desk team any out of line event, safety concern, system or breakdown which cannot be resolved (e.g. lights not working, windows broken, trip or slip hazards, heating system not working, leaking taps etc)
- Utilise service excellence skills and work as appropriate with the Senior Leadership Team to develop and maintain working relations with customers and client team
- To identify and meet the needs of the client, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service
- Identify operational improvements to ensure the continued provision of high-quality service to customers, with the ability to recognize potential complaint situations and take effective steps to avoid and or resolve these situations
- Ensure work is performed in adherence with company policies, procedures and standards and Health and Safety legislation and statutory regulations in order to maintain the integrity of operational activities and safety of employees and provide high quality service to customers
- Management of the Booking tool system
- Driving improvements to process and operation based on external environment, customer feedback and Future of Work objective
- Ensu