Personal Injury Team Leader

_Are you an experienced motor claims professional with strong leadership skills? We’re looking for a PI Team Leader to join our successful and dynamic Claims Motor department at Broker Direct Plc._
- As a PI Team Leader, you’ll play a key role in managing a busy team, ensuring high standards of customer service, and handling complex claims. This is a great opportunity for someone with significant senior claims experience who enjoys coaching others, leading by example, and making a real difference to customers and colleagues alike._

**Type**:Full-time, Permanent

**Location**: Deakins Park, Blackburn Road, Egerton, Bolton, BL7 9RW

**Hours**:35 hours per week

**Hours of work**: Monday-Friday 9 am - 5 pm, Flexible working patterns available.

**Salary**: From **£35,000.00,** dependent on experience.

**Benefits**: Support with relevant industry Qualifications, Sociable Hours, Free Parking and much more

**Key Responsibilities**:

- Lead, support and mentor a team of claims handlers, providing coaching, training and day-to-day guidance.
- Manage a varied caseload of motor claims from first notification to settlement, ensuring service excellence.
- Handle escalated and complex cases, including complaints up to FOS level.
- Monitor workloads, allocate tasks effectively and ensure deadlines and service standards are met.
- Assist with recruitment, training, appraisals and performance management within the department.
- Review and improve processes to minimise leakage and ensure compliance with FCA and company standards.
- Promote a positive, collaborative team culture while supporting departmental objectives.
- Chair team meetings and complete regular team reports.
- Provide support to the Head of Motor Claims with audits, quality checks and continuous improvement initiatives.
- Liaise with external stakeholders, including solicitors, insurers and accident management companies.
- Ensure accurate and timely allocation of tasks within departmental and FCA guidelines.
- Take a proactive role in identifying potential fraud, questionable underwriting or high-risk claims.

**Key Attributes & Skills**:

- **Excellent Customer Service & Communication Skills**: Confident handling complex queries and building strong relationships with customers, brokers and colleagues.
- **Leadership Ability**:Proven experience coaching, mentoring and managing staff effectively.
- **Motor Claims Experience**:Substantial experience in a senior motor claims role is essential.
- **Organisation & Prioritisation**:Able to manage multiple demands, delegate effectively and meet strict deadlines.
- **Problem-Solving**: Skilled at handling escalated complaints and identifying potential fraud or complex liability issues.
- **Commitment to Development**: CII Certificate of Insurance (Dip CII or working towards would be advantageous).
- **IT Skills**:Confident using MS Office (Word, Excel, Outlook) and in-house systems.

**Benefits**
- Increased holiday allowance with length of service.
- Birthday day off and half-day off for seasonal shopping.
- Holiday sell scheme.
- Contributory Pension Scheme.
- Discounted sports and social activities.
- Support with industry-relevant qualifications.
- Free on-site parking.
- Casual dress code, free allocation of branded clothing.
- Cycle to work scheme.
- A cash bonus for going above and beyond.
- Trained mental health & first-aid staff on-site.

Plus, much more
- We’re passionate about building a diverse and inclusive workplace where everyone feels welcome, respected, and supported to grow. At Broker Direct, we believe in creating an environment where everyone feels valued and empowered to succeed. If you’re motivated, a great communicator, and eager to learn, no matter your background or experience._

If you think you’d be a great fit, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: From £35,000.00 per year

Ability to commute/relocate:

- Bolton BL7: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Personal injury: 2 years (required)

Work Location: In person