Reception Team Member

1 week ago

Hayes, United Kingdom IBIS STYLES LONDON HEATHROW Full time

Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given Helps encourage customer loyalty by building friendly, personalized relationships

Has an impeccable attitude which conveys the image of the brand and hotel '
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors

**Job Types**: Full Time

**Salary**: £10.50 per hour

Benefits**:Employee discount**

Schedule**:8 hour shift (Overtime may be available at time )**

**Salary**: £10.50 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Opera: 1 year (required)

Work Location: One location

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