Urgent and Emergency Care Progress Chaser

1 week ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

Are you ready for a new challenge? Are you committed to facilitating quality patient care and supporting patient safety? Are you enthusiastic, personable and cool under pressure? Then Progress Chasing could be for you.

We are looking to increase our team of Progress Chasers to deliver an enhanced service over the winter period.

As part of the Progress Chasing team you will be integral to the success of the non-elective related KPIs including emergency professional standards and discharge planning.

You will support the clinical teams to ensure that patients are seen/reviewed and discharged in a timely manner, that they have investigations and interventions completed and are being seen by the right person in the right place at the right time.

You will work across multiple settings including; ED, Acute, paediatrics and inpatient wards.

Progress Chasers provide an essential support service to the efficient deliver of NEL pathways.

You will assist in the management of movement and flow of patients to maintain patient safety, enhance compliance of related KPIs and support a positive patient experience.

You will provide a link between the ED, Assessment areas, inpatient wards, the Operations Centre and other relevant teams to facilitate the flow of patients.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

In the paragraphs above you have read an overview about the role we would like to offer and general information about main duties of the post holder. Please see attached - job description which describes in full details the duties, responsibilities and reporting relationships of the advertising role.

Main role requirements are below but for the full details please refer to attached a person specification.

Assisting in the movement and flow of patients through the hospital and in the ED to enhance performance of the emergency 4. hour target.

Improving the efficiency of patient flow throughout the trust.

Handling calls from the Operations Centre regarding patient plans

Ensuring Specialty attendance to ED within 30 minutes of referral and escalating to the Operations Centre if this target is not met.

Chasing wards to confirm availability of allocated beds.

  • Children's Urgent

    2 days ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for Children's Urgent & Emergency Care Clerical Assistants who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The Children's Emergency Department is made up of multiple different areas and you will be work independently and as part of a multi-disciplinary team, whose aim is to...

  • Urgent & Emergency Care Clerical Assistant

    1 week ago

    Stevenage SG AB, United Kingdom East and North Hertfordshire NHS Trust Full time £25,000 - £35,000 per year

    We are recruiting for Urgent & Emergency Care Clerical Assistant who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.You will be work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending our Emergency...

  • Emergency Care Assistant

    14 hours ago

    Stevenage SG AB, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are seeking motivated Emergency Care Assistant's to join our Acute Medical Services team, supporting the delivery of exceptional care across the Acute Medical Unit (AMU), Same Day Emergency Care (SDEC), and the Short Stay Unit (SSU).This position offers a structured training programme designed to equip you with essential clinical competencies, including...

  • Emergency Preparedness, Resilience and Response

    1 week ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for anEmergency Preparedness, Resilience and Response Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients Are you passionate about being able to make a difference in a time of need and calm in a crisis? East and North Hertfordshire Trust are looking for an Emergency...

  • Practice Development Facilitator

    2 weeks ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Practice Development Facilitator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. This is a dual role to 22.5 hrs/week Band 7 Nurse in Charge and 15 hrs/week Practice Development Facilitator. The successful candidate will work collaboratively with team members to...

  • Emergency Preparedness, Resilience and Response

    6 days ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for an Emergency Preparedness, Resilience and Response Officer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients Are you passionate about being able to make a difference in a time of need and calm in a crisis? East and North Hertfordshire Trust are looking for an Emergency...

  • Ambulance Care Assistant

    2 weeks ago

    Stevenage, United Kingdom East of England Ambulance Service Trust Full time

    Overview The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork. Responsibilities You will work in a team of two, or on your own, undertaking duties in a variety...

  • Switchboard / Emergency Operator

    2 weeks ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Switchboard / Emergency Operator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We are looking for an enthusiastic team player to join our friendly, professional and extremely busy service. As switchboard operator/receptionist, you will be the first point of...

  • Director of Operations and Performance

    2 weeks ago

    Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time £150 - £200

    A Vacancy at East and North Hertfordshire Teaching NHS Trust.Please make an application promptly if you are a good match for this role due to high levels of interest.We are inviting applications for the role of Director of Operations and Performance / Deputy Chief Operating Officer (DCOO) at East and North Hertfordshire Teaching NHS Trust. This is a great...

  • Emergency Dept Practice Development Lead

    1 week ago

    Stevenage, United Kingdom East and North Hertfordshire Teaching NHS Trust Full time

    A NHS Trust in Hertfordshire is seeking a motivated Practice Development Facilitator for their Emergency Department. The role combines responsibilities of a Band 7 Nurse in charge and a Practice Development Facilitator. Ideal candidates will support the competency progression of ED staff, provide expert guidance in critical care, and uphold the Trust's...