Personal Wellbeing Mentor

1 day ago


North Walsham, United Kingdom Ingeus Full time

**Duties;**
- Delivery of Mentor Programme for Service User referred to the Social Inclusion Service, both in custody and the community.
- Delivery of group / 1-2-1 interventions.
- Information, advice and sign posting.
- Main contact for often used community referral agencies.
- Wrap around ‘hand holding’ Service User support eg. attending appointments.
- Supporting access to complementary services.
- Delivering in a variety of venues including probation offices, prison visitor centres, Ingeus Offices, community venues and Service Users’ homes.
- Conduct an assessment with all referred Service Users to determine the appropriate level of support required to address their needs.
- Prepare and agree individual action plans with the Service User.
- Provide intensive support to all Service Users on a one-to-one basis and in group settings dependent on the needs identified by the assessment.
- Bespoke casework to meet individual needs.
- Deliver Intervention Modules (1-2-1 and Group) including advocacy with external statutory / VCS bodies/ wellbeing providers & complementary services.
- Refer Service Users to complementary agencies as required and liaise with those specialists in order to monitor progress made.
- Provide a supported handover of service users to accommodation, training and employment, mental health, substance misuse and other relevant services.
- Record contact and progress on CRC approved systems and report back to Responsible Officers and PW Advisors
- Develop effective relationships with all relevant agencies; be aware of referral routes and actively promote good partnerships and effective joint working.
- Develop and maintain positive and professional working relationships with all those working in the probation system
- Develop and maintain positive and professional working relationships with service users and undertake tasks with service users in line with the objectives of the PW Action Plan
- To contribute to the development and effectiveness of teams
- To contribute to the development andpromotion of the agency and it’s services
- Contribute to/provide evidence for assessment, sentence/risk management plans and reviews.

**Essentials;**
- Experience of working successfully with challenging people, for example people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused.
- A knowledge and understanding of providing support, advice and advocacy to vulnerable clients and the ability to communicate this knowledge in a variety of ways.


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