Customer Support Specialist
4 days ago
**Customer Support Specialist**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Customer Support Specialist
**Your role and responsibilities**:
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: #Onsite This role is contributing to the UK Electrification Installation Products division. Main stakeholders are Operations, Customers and Suppliers. You will be mainly accountable for: - Ensuring the resolution of customer issues by collaborating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. - Paying close attention to the customer needs and ensure effective problem solving. - Act as the primary point of contact for customers, answering questions, resolving issues, and ensuring satisfaction. - Handling complaints, addressing, and resolving customer complaints in a timely manner. - Keep accurate records of customer interactions and transactions in the CRM System. - Follow company policies and procedures when handling customer requests and issues.
**Qualifications for the role**:
- Demonstrated track record in customer service or related customer facing roles.
- Experience with CRM software, and other customer service tools.
- Knowledge of ABB products or services may be advantageous.
- Excellent verbal and written communication skills.
- Possess an enhanced knowledge of Microsoft word, excel and PowerPoint.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Has a positive empathetic attitude towards customers.
**What's in it for you?**:
- Enjoy a supportive and solution driven team environment
- Help customers in driving efficiency and sustainability, making a strong impact
- Get exposed to cutting-edge technology in Electrification and have a visible impact on the future
**More about us**:
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