Business Improvement Officer

As Business Improvement Officer reporting to the Business and Improvement Manager, you will support the delivery of continuous improvement and change projects across the finance, commercial and estates (FCE) directorate at the NHSBSA.

You will work closely with colleagues at all levels within the FCE directorate, and with internal stakeholders, customers and networks across the wider NHSBSA.

Your projects will focus on improving efficiency and compliance, enabling our people to deliver services that are valued by our customers.

This role will involve both office and home-based working and may involve travel to other NHSBSA sites.

**We offer**:

- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
- Reviewing, defining, documenting, and evaluating business processes
- Developing and implementing solutions for their continual improvement.
- Supporting the Finance Systems and Service Improvement Manager with systems-related projects.
- Supporting managers and teams to complete actions set out in the Directorate Development Action Plan
- Supporting and cultivating an environment of continual service improvement
- Supporting with the delivery of NHSBSA’s Taxpayer Value programme and Public Value Framework self-assessment process
- Supporting managers and colleagues across FCE to meet Government Functional Standards.
- Delivering a range of business improvement projects to agreed quality and time, ensuring key stakeholders are engaged and involved at all relevant stages.
- Monitoring deliverables and ensuring timely completion of projects.
- Facilitating workshops
- Using data analysis techniques to identify problems and opportunities for business improvement
- Supporting managers and teams with Risk Analysis and risk mitigation activities across each service to achieve compliance with Risk Management policies and procedures.
- Undertaking research and analysing information and producing reports for SMT and teams across the directorate.
- Providing training to others in key business processes.
- Conducting retrospectives/lessons learned and reporting on findings.
- Monthly reporting to FCE Senior Management Team on BI initiatives and progress.

At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.

You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.

Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.

Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.

We are the NHS delivering for the NHS.

As Business Improvement Officer you will support the Directorate Business Manager and other service managers to deliver improvement and change programmes within the Finance, Commercial and Estates (FCE) Directorate.

You will co-ordinate or support the delivery of a range of business improvement activities and projects to a high standard.
1. Reviewing, defining, documenting, and evaluating business processes, guidance, procedure notes, standard operating procedures and work practices in Finance, Commercial and Estates (FCE), identifying areas for improvement, and developing and implementing solutions for their continual improvement.
2. Being an active and key member of the FCE service improvement community.
3. Supporting the Finance Systems and Service Improvement Manager as required with systems-related improvement projects.
4. Supporting managers and teams to complete actions set out in the Directorate Development Action Plan (DDAP).
5. Supporting and cultivating an environment of continual service improvement across teams and services within the Directorate.
6. Supporting with the delivery of NHSBSA’s Taxpayer Value programme and Public Value Framework self-assessment process, representing the FCE directorate.
7. Supporting managers and colleagues across FCE to meet Government Functional Standards.
8. Delivering a range of business improvement projects to agreed quality and time, ensuring key stakeholders are engaged and involved at all relevant stages.
9. Supporting FCE managers in monitoring deliverables and ensuring timely completion of projects.
10. Facilitating workshops to gain b