Customer Service Advisor

3 days ago

Edinburgh, United Kingdom Trip.com Full time

Job Description
- About us

Role Overview

We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market.

The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public holidays.

Core Responsibilities
- Handle customer problems with empathy and patience in a goal-driven environment;
- Work as part of a high-performing team, supporting and helping colleagues when required;
- Attend regular team huddles;
- Keep up-to-date with latest promotions and initiatives;
- Read, understand and follow the Company Policies and Procedures;
- Assist in ad hoc assigned projects.

Key Qualifications and Experience

Essential:

- 1+ year of call centre work experience;
- World class customer service skills and experience;
- Strong communication skills, must be fluent or proficient in English both written and spoken
- Proficient typing abilities.
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
- Ability to listen and build rapport quickly;
- Enthusiastic yet conscientious and diligent approach to work;
- Completer-finisher with a good attention to detail.

Desirable:

- Bilingual (German/ French/ Dutch/ Spanish/ Portuguese/ Italian/ Russian)
- Ability to touch-type;
- Flexible approach to working;
- Passionate about travel
- Previous experience within Travel or Hospitality

What we offer
- 32 days holiday (including 8 bank holidays)
- Life assurance to give you peace of mind
- An Employee referral program that rewards you for inviting friends to come to work with us
- Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
- Extensive learning opportunities and resources to further your career
- Enhanced family friendly policies to support your family whatever the circumstances
- Team building activities to encourage a sense of fun and belonging
- We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site

This role is based in our Edinburgh office full time until training and probation are completed. Hybrid working may be available after this time.

The Information We Collect

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom WINNOVATION SERVICE LTD Full time

    As a Customer Service Advisor, you will be the first point of contact for our customers. You will provide assistance, answer inquiries, resolve issues, and ensure a positive customer experience with every interaction. Your role will be key in enhancing customer satisfaction and retention by delivering prompt, friendly, and effective support across multiple...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom LinkPoint Resources Full time

    We specialise in the recruitment of high quality candidates in the Customer Services sector. We have an excellent opportunity for a Customer Service Advisor to work for a leading brand. The role holder will provide world class customer service to prospective customers. £30,000 + Private Medical + Pension + Income Protection + Great Flexible Benefits...

  • Customer Service Advisor

    3 weeks ago

    Edinburgh, United Kingdom Staffline Branches Careers Full time

    Permanent job opportunityWe are seeking a customer-focused Customer Services Advisor to join our client's growing team based in Edinburgh. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.The salary is £25,142 per annum, plus bonus!This is a...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: Monday to Friday 35 hours 9-5pm Length of contract: Minimum 6 months with good opportunity to be extended **Your role as a customer service advisor includes**: " Working in Account Opening Centre team -...

  • Customer Service Advisor

    7 days ago

    Edinburgh, United Kingdom Candidate Source Ltd Full time

    One of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities for Customer Service Advisors to work within the financial services sector for a major financial bank. You will beworking on an existing project supporting customers with customer service enquiries over the phone to...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps Network Group Full time

    **Job Description**: Job Title: Customer Service Advisor Location: Central Edinburgh Hours: 36 hours, Monday - Friday between 0830 - 1700 Start Date: Immediate Duration: Temporary, ongoing Pay rate: £11.81 per hour We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: 35 hours. Monday - Friday 7am - 8pm on a rotational basis - will also be required to work 1 in 4 Saturday's 9am - 2pm. Length of contract: Minimum 6 months with good opportunity to be extended **Your role as...

  • Customer Service Advisor

    5 days ago

    Edinburgh, United Kingdom Pertemps Full time

    Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis. Role: Customer Service Advisor Location: Edinburgh City Centre (office based, in a call centre) Duration: Temporary, ongoing Hours: Monday to Friday, 08:30 - 17:00 (36 hours) Pay rate: £14.02 per hour Start date: Immediatley...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Tate Full time

    If there was ever an opportunity to kick-start or further enrich your customer service career, this is it. Becoming a Customer Service Advisor with the Phoenix Group at their office in Edinburgh, provides a great full-time position, with a company that is dedicated to offering you career progression opportunities.We are looking for someone with excellent...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Pertemps Scotland Full time

    **Customer Service Advisor - Business Banking** Location: Teviot House - Edinburgh Gyle Start date: Various Rate of pay: £10.63 per hour Working Hours: Monday to Friday 35 hours 9-5pm Length of contract: Minimum 6 months with good opportunity to be extended Your role as a customer service advisor includes: ¢ Working in Account Opening Centre team -...