Neighbourhood Officer

**Neighbourhood Officer**

**Based: Epsom**

**Salary: £35,000 includes car allowance**

**Hours: 35 hours per week/ Mon-Fri**

To provide a high quality service to the Association's Homeowners (Leaseholders and Shared Owners) and intermediate rent tenants, ensuring that they are managed in accordance with the terms of their lease or tenancy agreement, legislation, regulation and best practice

**Knowledge, skills and experience**

**Essential**
- Experience in a housing sector or customer services environment.
- Knowledge of leasehold/tenancy management legalities and issues.
- Excellent skills in customer liaison.
- Ability to communicate complex issues both verbally and in writing.
- Good numeracy skills with ability to calculate and analyse complex numerical data.
- Qualifications at GCSE level, BTEC, GNVQ Intermediate, NVQ Level 2 or equivalent.
- Good IT skills in Microsoft Word, Excel and Outlook.

**Accountabilities**
- Provide a customer focused service responding to homeowner enquiries in accordance with the association's standards of service
- Deal with enquiries relating to leasehold and shared ownership re-sales, remortgages and staircasing transactions
- Liaison with solicitors and mortgage companies and attending court as required.
- Undertake formal and informal consultation including s20 consultation in accordance with the procedures and timescales laid down in the relevant legislation
- To encourage homeowners to get involved through formal and informal channels to influence the service and participate in decision making that relates to their home, neighbourhood and community
- To work with colleagues in other teams (Finance and Asset Management) in the annual review, calculation and reconciliation of service charges and ground rents and responding to all enquiries from homeowners relating to these.
- Complete tenancy audit visits to ensure legal occupancy, check on property condition, that we hold up to date data for our customers and to identify supports needs for our customers.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Joan Collins