Neighbourhood Officer

To play a key role in creating safer communities by providing customers with a highquality housing management service, dealing with tenancy management and preventing Anti Social Behaviour.

**Client Details**

A well established Housing Association are in need of a Neighbourhood Officer to join their team in Epsom.

**Description**

Key responsibilities:

- To work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies.
- To successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary.
- To inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met.
- Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service
- Manage starter tenancies by completing visits, reviewing and monitoring the process to ensure relevant support is given to minimise tenancy failures.
- Complete pre-void and the end of tenancy process to ensure a streamlined service

**Profile**
- Understanding of relevant housing law
- Experience of handling difficult customers and situations in a compassionate and sensitive manner
- Good IT skills and knowledge of Microsoft Office Suite
- Good written and verbal communication skills
- Experience in a housing sector
- Qualifications at GCSE level, BTEC, GNVQ Intermediate, NVQ Level 2 or equivalent.
- Proven record of dealing with vulnerable individuals in complex situations

**Job Offer**
- Competitive salary with additional benefits
- £1200 per annum car allowance