Welcome Desk Agent

**Job Number** 24177796
**Job Category** Rooms & Guest Services Operations
**Location** W Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**W Edinburgh is hiring a Welcome Desk Agent (Receptionist) to join the team We invite you to play an integral part in bringing to life this unique brand within Edinburgh.**

**Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.**

**ABOUT THE BRAND**

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.

**ABOUT THE ROLE**

Reporting to the Welcome Office Manager (Front Office), as Welcome Desk Agent you will play a central role in the guest’s experience, providing a warm welcome at all times and ensuring a five-star, personalized stay.

We are looking for someone who is friendly, loves interacting with people, and is a team-player

As Welcome Desk Agent, key aspects of your role will include:

- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- Thank guests with genuine appreciation and provide a fond farewell
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Process guest check-ins and check-outs
- Process all payment types such as room charges, cash, checks, debit or credit cards
- Handle guest complaints and payment disputes
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Supply guests with directions and information regarding property and local areas of interest
- Communicate with all other departments in the hotel to ensure a seamless stay for guests, passing on relevant information to set every team up for success

Our ideal Welcome Desk Agent is someone who has:

- Confidence interacting with guests
- Good communication skills - both written and verbal English
- Multi-tasking skills
- Comfortable using computers and systems
- The ability to work in a team
- A positive mindset
- A genuine passion for working in hospitality

In return for your hard work, we give you:

- W Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
- £5 breakfast when staying in any of our European hotels
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- Free gym membership
- Wellness and mental health programmes
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Half price cinema tickets
- Specially curated discounts in thousands of shops
- Amazing staff parties
- and much more

**ABOUT THE PROPERTY**

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon - reflecting the city’s festival spirit - this 12-storey structure is the centrepiece of Nuveen Real Estate’s Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.

This W hotel aims to redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture.

The new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy.

A real highlight of this property is its rooftop bar and outdoor terraces, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything s