1st Line Customer Technical Support

1 day ago


Braintree, United Kingdom Aspectz Ltd Full time

My client has a proven track record of delivering high value services to their clients within the corporate hospitality market. With a growing customer base, they now seek another Help desk Support person to join their team.

Role:

- To communicate effectively with the customers, ensuring they are aware of your progress in solving issues
- To identify common technical issues / failings and report these back to the management team
- Complete technical reports
- Maintain the ticketing system
- Respond to and take ownership of the tickets assigned to and escalate when required.

Desired qualities, skills and knowledge:

- Ability to work in a small team and integrate well into the surrounding business
- Able to work in a busy environment
- A good communicator
- A person with experience in using and / or supporting EPOS systems
- Enthusiasm with a lively can-do attitude

This role may suit an individual who has experience of using EPOS equipment and who is interested in a change of career to a technical support role. Most importantly, this role requires a person with bags of energy and who has a happy disposition.

Salary, hours, benefits:

- £23k to £27k per annum (depending on experience)
- Matched pension contribution up to 4%
- Death in service of 3 times salary
- 23 days holiday + bank holidays
- 3 week shift rota Monday to Friday. 2x 09:00 to 17:30 and 1x 07:00 to 15:30
- For the early shift, remote working 2 days per week

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Reference ID: 1stBrain


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