Membership Coordinator

6 days ago

Severalls Industrial Park, United Kingdom Cask Marque Full time

**Remuneration Package**:Competitive salary, increasing holiday allowance with length of service, private healthcare, life assurance, workplace pension.

**Hours**: 37.5 hours per week

Monday - Friday: 8:30am to 4:30pm

**Environment**:Office Based Only

**About Us**

Cask Marque was formed in 1998 to address the void in beer quality control, caused partly by the 1990 beer orders which forced breweries to sell their pubs resulting in a major concern for the industry.

Our purpose continues to be to improve beer quality for drinkers and raise awareness and educate on the impact of beer quality industry wide and our vision is to ensure and exceptional beer experience is available to every drinker

**Job Overview**

The Membership Coordinator will ensure the smooth running of the Membership function within our business.

The Membership team’s main objective is to increase the number of customers while simultaneous retaining current customers. They also look to add value to our customers by offering additional products that would suit.

**The Job Role**

**Sales & Co-ordination**
- Working within business targets
- Distribute leads within the membership team
- Research new members
- Retain membership of customers
- Outbound calls for renewal membership payments
- Working with the Marketing team to drive sales

**Administration**
- Weekly and monthly performance reports
- Printing and sending certificates and correspondence
- Liaise with sponsors and action all sponsorship requests
- Database upkeep and management
- Monthly reports for customers
- Administration support for National Account Managers as requested
- Assisting the Operations Manager with administration as required

**Other**
- Motivating the membership team and reporting to Management on their weekly performance.
- Support other team members where required

**Required Attributes for this Role**

**Qualifications**
- Minimum of 5 GCSEs including maths and English A-C or equivalent
- Minimum 3 years’ experience in an office environment
- Proven sales experience
- Ability to work to deadlines and hit targets
- Excellent IT skills
- High level use of excel

**Skills**
- Excellent communications skills, both verbal and written
- Have a passion for delivering exceptional customer service
- Adaptable and able to work on own initiative
- Efficient worker
- Great attention to detail
- Experience in the pub or brewing industry would be desirable
- Knowledge of File Maker databases would be desirable

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