Care Operations Coordinator

**_Job hours_**
- 35 hrs Contracted
- Mon-Fri
- 08:30am - 16:30pm
- Other hours to be worked as necessary to fulfil the role

**_Specific role and responsibilities_**

As the Operations Co-ordinator you will work closely and assist the Training and Recruitment Manager as well as the Client & Staff Management team, liaising with clients, new employees and existing care staff, to ensure the smooth running of the head office.

This role offers a blend of office and field-based work. Due to the nature of the business, from time to time, you will be required to conduct care calls covering sickness and annual leave.
- Contact potential new employees and complete a pre-screen interview over the telephone.
- To obtain job references when an offer is made and accepted by new employees
- Prepare and submit reports on recruitment operations to the Training and Recruitment Manager
- To ensure training equipment (hoists etc) are maintained yearly by professional bodies and any problems are reported to line manager.
- To assist with meetings for care staff and produce accurate minutes as requested by the managers
- Undertake and assist with delegated basic administrative and telephone duties as required

**Further to this, as with all office staff, you will be expected to carry out hands-on care to support our clients when necessary including the occasional weekend or to meet the demands of the business.**
**Pay for this role for 35 Hours - £19,656**

**_
Supporting role and responsibilities_**

**In support of the Training and Recruitment Manager: -**:

- Assist in training and supporting new employees with induction and update training
- Assisting in the execution of training plans and records
- Carry out face to face interviews with potential new employees.

**_General responsibilities_**
- Ensure compliance with internal and external policies and regulations
- Any other reasonable request or task which may come under the remit of recruitment and/or training decided by the Training and Recruitment Manager.
- Any other administrative duties in support of the management team which may arise.
- During times of excessive demand for care calls to be covered - all members of the office team will be required to perform and carry out the provision of care (any hours outside of normal office hours will be paid at overtime rate and will be as least impactful as possible)

**_Care support responsibilities_**
- To look after the physical, emotional, cultural and social needs of the Clients using a person-centred approach
- To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights
- To create and maintain good professional relationships with Clients, their family and friends and other stakeholders
- To adhere to all regulatory and statutory obligations and Windrush Care policies, procedures and guidelines
- If applicable/appropriate as detailed in their care plan
- To prepare food and drink for the Client, being aware of the Client’s choice, likes/dislikes, nutritional needs and cultural requirements
- To provide light general household domestic duties, including housework and laundry, as detailed in the care plan.
- To use manual handling equipment safely and correctly, report immediately any faults and to take responsibility for the safe handling of property and equipment belonging to the Client
- To maintain good communication and develop effective working relationships with Clients
- To provide companionship to the Client, actively talking and listening to them about their interests
- To accompany the Client on trips into the community i.e. Shopping, Doctors Appointment
- To ensure as safe as possible the living environment for the Client, whilst respecting the Client’s choice and rights
- To maintain detailed accurate records in respect of care and medication support given and tasks undertaken
- To regularly read care and support plans, acknowledging changes, updates and amendments relevant to their role
- To protect the confidentiality of all information relating to the Client and not divulge information to anyone who is not authorised to receive it
- To promptly report to the office or Out of Hours any issues concerning the care, support, well-being or behaviour of the Client and update records accordingly
- To recognise the signs of abuse and immediately report abuse or suspected abuse to the Registered Manager
- To attend and participate in regular Windrush Care staff meetings
- To attend Supervisions and to make sure you are prepared for a Supervision meeting
- To attend in house and external training relevant to your role
- To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to your line manager.