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Nhs 111 Call Handler

2 weeks ago

Taunton, United Kingdom Herts Urgent Care Full time

Non NHS Banding- Main area
- Call Handling
- Grade
- Non NHS Banding
- Contract
- Permanent: Various shift patterns (ranging from 12 - 37.5 hours per week) are available to suit different preferences and operational needs. Please refer to the attached rotas for full details on scheduling options, including day and night shifts.
- Hours
Part time
- Flexible working
35 hours per week (Various shift patterns (ranging from 12 - 35 hours per week) are available to suit different preferences and operational needs. Please refer to the attached rotas for full details on scheduling options, including day and night shifts.)
- Job ref
- 4265 - 7576669-
- Site
- Taunton Call Centre, Ashford Court, Taunton
- Town
- Taunton
- Salary
- £12.21 £12.21 +Unsociable hours enhancements.
- Salary period
- Hourly
- Closing
- 30/11/2025 23:59- Job overview- **Not Just Another Call Centre Job — Make a Real Difference**
- Every day, every hour, HUC is here to ensure everyone receives the medical help they need.
- Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC delivers exceptional NHS 111 and Out of Hours GP services — 24/7, 365 days a year.
- Now, we’re expanding our services in Somerset, and we’re looking for people like you to join our team.
- Whether you're new to healthcare or bringing valuable experience — you can make a real impact.- No healthcare experience? That’s okay — we provide full training.
- Already have experience. Put it to use in a role where your work truly matters.- This is more than just a call centre job — it’s a vital frontline role where your support could help save lives.
- What We Offer:

- Fully paid 6-week training
- Variety of rota patterns ranging from 35 hours per week to 12 hours per week.
- Supportive, inclusive team environment
- A chance to be part of something bigger- **Upcoming Training Dates (These are full time Monday - Friday, 9am - 5pm for 6 weeks)**
Monday 10th November 2025
- Monday 5th January 2026
- **Join HUC. Make a difference that matters.**-
- Main duties of the job- **Your Role**:

- **First Contact**:Manage urgent and non-urgent cases, sign posting patients to the most appropriate level of care.-
- **NHS Pathways Software**: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.-
- **Advanced Training**:Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.- Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.-
- Working for our organisation- **Why HUC?**- **Thriving and Growing**: Our continued growth means more opportunities for you-
- **Diverse Roles**: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.-
- **Skill Development**: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.-
- **Community Impact**: Be a vital part of your community, providing essential care and support to those in need.-
- **A Team That Becomes a Family**: Join a supportive team where colleagues become like family, working together to make a difference.-
- **Free Training**:Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls.- Detailed job description and main responsibilities- Person specification-
- Address- Essential criteria- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday
- Friday)- Desirable criteria- Previous Call Handling Experience- Employer certification / accreditation badges
- Applicant requirements-
- _-
- Further details / informal visits contact-
- Name- Sarah-Jane Newbigging- Job title- Non-Clinical Recruitment Advisor