Nhs 111 Health Advisor

1 week ago


Taunton, United Kingdom Woodrow Mercer on behalf of HUC Full time

Woodrow Mercer are partnering with HUC who offer a wide range of urgent and primary care services to 3.5 million patients across Hertfordshire, West Essex, Luton, Bedfordshire, Somerset, Peterborough and Cambridgeshire.

We are recruiting to a number of NHS 111 Call Handler positions in Taunton. As a NHS 111 Call Handler you’ll be the first point of contact for people calling the NHS 111 number. You’ll listen carefully to the symptoms that are being presented and put them in contact with the service that’s best suited to their needs. That might be helping to set up an appointment with their GP; or recommending that they speak to their local pharmacist. But if there is a more urgent need, you might put them in direct contact with a qualified clinician. Or in an emergency, you could find yourself despatching an ambulance. It isn’t all flashing blue lights.

There are plenty of less dramatic calls. You will use NHS Pathways, a clinical decision-making tool along with your excellent listening skills and your ability to ask the right questions to work out the right solution.

You don’t need to be a medical professional as you’ll benefit from a comprehensive four-week 111 NHS Pathways training course, delivered by our team of supportive and knowledgeable trainers, who will help you to quickly build a picture of a patient’s needs and decide on next steps.

Right now, you could be working in a completely different setting: a customer service or contact centre role; or possibly in another health sector setting. Whatever your background, it’s essential that you can remain calm under pressure and that you can think logically and quickly on your feet.

You’ll be motivated by the opportunity to deliver a service that really matters to people, and to play your part in delivering a world-class National Health Service.

We offer benefits that mirror those in the NHS, including membership of the NHS Pension Scheme, NHS discounts through Blue Light Card and access to the ‘Perkbox’ staff benefit scheme as well as access to Employee Assistance Programme offering 24/7 support to employees

Full & Part time: 16 to 37.5 hours per week:
FTE Training salary pay: £17,550 per annum

FTE Post-training salary pay: c.£20,000 per annum

FTE Post-probation salary pay: c.£22,000 per annum (dependant on work pattern)

With opportunities to work additional hours above contract to increase income potential

As we are a 24/7 service we have a variety of rota patterns covering days, evenings and overnights with a requirement to work certain weekend shifts

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.50-£12.54 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Private medical insurance

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Reference ID: HUC- Taunton



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