Clinical Advisor

We are looking for 111 Clinical Advisors to work at Ashford Court, Blackbrook Park Avenue, Taunton, TA1 2PX. The role is an excellent opportunity to build on your **Nursing or Paramedic experience **and to continue to deliver outstanding patient care  **without the physical demand **of acute work.

**What we can offer you in return**:
A supportive working environment, Management team open door policy, Dedicated staff break room with tea and coffee making facilities, including Starbucks machine on free vend for all staff, Extensive opportunities for training, development and career progression, Employee assistance scheme, Employee discount hub and an NHS pension

**Principle tasks of the Clinical Advisor role will include**:

- Provide clinical expertise to assess an individual’s health status using clinical knowledge and advanced listening skills. Using the NHS Pathways content to advise service users, their representatives and Health Advisors
- To respond in real time to clinical issues, complaints and Professional Feedback in line with local policy
- To understand, adhere to and promote local policies with regard to safeguarding children and vulnerable adults, while ensuring referrals to the appropriate services are made promptly and according to policy
- To understand, adhere to and promote the principles of risk management in relation to patient and staff wellbeing, the physical environment and the systems in use and to follow local guidance for action and reporting upon identification of a risk
- To work with the Clinical Management team in originating, updating and reviewing clinical advice, practice and content within the local model
- To generate and collect clinical data and evidence which supports the organisation’s compliance with internal and external governance reporting
- To fully support and engage with the provision of clinical data and evidence to support any external assessment of standards by an authorised body
- To participate in the processes of investigation and review of clinical incidents and complaints in line with HUC policy and to collaborate with the wider team in the production of associated risk assessments and reports

**Skills required for this 111 Clinical Advisor Position**
- Registered nurse, paramedic or equivalent
- Post registration training / consolidation and experience in at least two health care settings or specialties relevant to profession
- An understanding of the call handling and telephone triage roles
- Understanding of operational policies, protocols and audits
- Able to communicate during sensitive and distressing or emotional situations
- Self-motivated and professional approach to work
- Ability to work effectively within a team
- Cultural/diversity awareness and evidence of non-discriminatory practice
- Competent with technology-based work and keyboard skills
- Able to stay calm in the event of unexpected pressure
- Able to work unsocial patterns
- Sitting for extended periods of time with full concentration during calls
- Using VDU for most of shift
- Effective communication skills particularly in listening, explaining, advising and reassuring where there may be barriers to understanding

**All employees of HUC must understand and actively participate in Safeguarding, Health and Safety and Equality and Diversity Policies and Procedures to ensure that people who use our services, other employees and stakeholders are safe and respected whilst in HUC’s care. Each employee must take joint responsibility with their line manager for their own personal and professional development at work.**

**Job Types**: Full-time, Permanent

**Salary**: £18.03-£26.16 per hour

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Have you been registered for at least 1 year?
- Are you a registered Nurse or Paramedic in the UK?

Work authorisation:

- United Kingdom (preferred)

Ability to Commute:

- Taunton, TA1 2PX (required)

Ability to Relocate:

- Taunton, TA1 2PX: Relocate before starting work (required)

Work Location: In person