Customer Services Assistant

**What will you be doing?**:
If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities interests you, then read on.

We’re looking for enthusiastic and forward-thinking people who want to make a difference by being there when our communities and customers need us most. As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and energetic environment. You’ll support the day-to-day running of the store: working on checkouts, the shop floor, housekeeping, date code checking, temperature checks, administration or even the in-store bakery. You will promote the benefits of membership to customers, encouraging people to join and have a say in how our Society is run.

Each day offers new experiences and opportunities to impact and improve the lives of those around you.

**How will I know if I am right for this role?**:
At Central England Co-operative, everyone’s welcome. If you have flexibility in your working hours, including availability on evenings and weekends, our stores can offer you a wide variety of shifts. You’ll have a chance to work alongside the whole instore team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.

You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, you’ll actively play a part in the community spirit of the store and become a valued member of the Society.

We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching and guidance offered to you, opportunity to progress is in your hands.

**Petrol Filling Station**

**What is in it for me?**

In addition to our competitive salaries, our colleagues also benefit from:

- Fantastic colleague discount
- including a discount of up to 20% on our products.
- Retail discounts
- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Holiday buy
- colleagues can buy up to a week extra of annual leave each year
- Colleague recognition
- we celebrate our colleague’s achievements both personally and professionally
- Enhanced family friendly policies
- to help you feel fully supported during any significant life events.
- Colleague Dividend
- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Paid time for volunteering
- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Give as you earn
- helping you support charities which mean something to you.
- Healthcare Cashplan
- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company Pension
- you can access a company pension scheme with us as well as access to Pension wellbeing information.
- Life Assurance
- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- Personalised learning and development
- with easy access to a wide range of training programmes
- We’ve got you - our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
- iTrent Financial Wellbeing (Wagestream)
- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
- Workflex
- all of our flexible working options in one place, including our 4 day working week / 9 day fortnight and hybrid working options.

To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop)

**Who are we?**:
We’re Central Co-op, a Member-owned and Member-led co-operative Society.

And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.