Sales and Customer Service Advisor
24 hours ago
At Hendy the Customer journey is vital to our success so we are delighted to be recruiting at Hendy Honda, Tonbridge for a Sales & Customer Service Advisor
In this role you will deliver an exceptional customer experience at all touchpoints throughout the customer journey, including both Sales and Aftersales.
**The Opportunity**:
In this varied role, you will:
- Play a key role in both optimising product sales and delivering aftersales/service excellence to maximise both business opportunity and customer retention.
- Deal with digital leads, phone enquiries and/or walk-in visits to the Centre.
- Understand the complexity of the aftersales/service work and the availability of parts, arranging a loan car if required and keeping customers informed of progress.
**The Rewards**
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to car benefit scheme;
- Life Insurance;
- Enhanced family leave benefit;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
**About You**:
- It is not essential to have automotive industry experience.
- Previous experience in exceptional customer service and sales would be highly advantageous.
- Excellent communication skills with the ability to confidently articulate and interact with customers in all situations.
- Your organisation skills and ability to adapt are essential, and you will have great attention to detail.
- You will need to have confident computer skills and the ability to learn new systems
**The Company**:
Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
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