As & When Administration Assistant / Receptionist

Stratford District Children & Family Centres are a friendly welcoming service who work together with our partner agencies to support families and young people to achieve the best possible outcomes and improve their life chances.

The service is tailored to local need with specific provision based on in-depth understanding of the local communities it serves.

The Children and Family Centre service includes the following core elements:

- Coordination and administration of the designated Children & Family Centres, associated outreach provision and volunteer co-ordination.
- Provision of a range of stay, play and learn opportunities.
- Service, locality and community development.

We are seeking to recruit an enthusiastic As and When Admin Assistant, who will support our team of Children and Family Centres which are based across Stratford District at our centres in Stratford, Alcester and Lighthorne Heath.

This role is for an As & When Worker to support our Centres when staff are on Training, Annual Leave or unwell. Therefore, this role requires flexibility from both parties. Our Centre opening times are between Monday - Friday between 9.00 - 5.00pm.

**Roles and responsibilities specific to this post**

The role of the As and When Admin Assistant will be to provide a friendly welcome to families and colleagues coming into the Centre in person and on the phone. You would use local knowledge of the community and early help provision to signpost families to relevant support. As a member of a wider admin team across the district you would work together with the team to share ideas and solutions and offer a consistent approach. You would offer this support through a variety of means including: virtual platforms, by phone, and in person. All of our work is all about making the biggest impact during the best window of opportunity in a child's life.

**Objectives of Service**

To support the admin teams across Stratford District Group of Children and Family Centres in an efficient and effective manner.

We are looking to appoint an experienced Admin Assistant who will be able to hit the ground running.

**Job specific requirements**:

- Highly proficient in all Microsoft packages.
- Being able to confidently input information on a database.
- Use of Outlook to diary meetings and schedule tasks.
- Dealing with information which is highly confidential.
- Meeting deadlines.
- Confidence in communicating effectively with both internal and external audiences and our local community.

The Admin Assistant is the touchstone of the service and the first point of contact in the Children and Family Centre. You need to be confident with good communication skills.

You will be exceptionally organised, ensuring that reporting systems are in place, data is collected and inputted.

The Children and Family Centre staff team includes our Admin Assistants, Early Years' Practitioners, Volunteer Co-ordinator and our team of volunteers. We also work in partnership with a range of other services to support families including but not exclusive to Family Support Workers, Health Visitors, Midwives, Family Information Service, Parenting Project and Speech and Language therapists, who all bringing a rich mix of experience and skills to the work of each centre.

**Benefits of working for Barnardo's**:

- Competitive rates of pay.
- A range of learning and development opportunities.
- Being part of a large UK based children's charity.
- Employee Assistance Program (EAP) - immediate access to a variety of confidential services including telephone and online counselling.

**About Barnardo's**

At Barnardo's we believe in children - no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
- Flexibility

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- About Barnardo's
- At Barnardo's we believe in children - no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.