Call Centre Operative

5 days ago

Peterborough, United Kingdom Taylor Rose Full time

This role involves but is not limited to:
Operating switchboard to ensure that clients are transferred correctly and efficiently.

Typing messages during calls, to ensure delivery of communication in a timely manner.

Understanding of the business structure and services offered.

Using multiple database systems to search for relevant information

Providing an excellent and professional customer service to all callers.

**On occasion** providing support to our Document Control Department by welcoming clients into reception, this will include:
Accepting client documentation and certifying ID documents

Providing refreshments for clients and meetings

Receiving deliveries

Covering holidays and sickness of team members and other operational departments such as Document Control

**Requirements**:
A professional, flexible and reliable attitude and approach

Ability to work under pressure and in a fast paced environment

Ability to answer a high level of telephone calls on a daily basis, with targets in place.

Customer focus with a proactive “can do” attitude and eagerness to be helpful on every call.

Strong communication skills & ability to communicate at all levels and across all departments

Able to work within a team as well as independently

Able to demonstrate initiative, strong work ethic and ability to prioritise and problem solve.

Have a good understanding of Microsoft office, telephones and case management systems

Company Core Values:
**Aspirations**:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business

**Integrity**: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

**Innovation**: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

**Commitment**: Relationships for the long-term

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