Quality Manager

**Quality Manager**

**Who are we**

Surface Transforms are experts in the development and production of carbon-ceramic materials and the UK’s only manufacturer of carbon-ceramic brakes for automotive use. Surface Transforms' unique patented Carbon-Ceramic technology provides the ultimate brakingperformance for road and track.

Here at Surface Transforms passion is at the heart of our brand. As a team we refuse to accept the impossible. We know that impossible only means that we haven’t found the solution yet. Your role at Surface Transforms is yours to steer - toward opportunitiesand away from risks. You have the power to shape your role and we cannot wait to see where you take us and we’ll take pride in supporting the future you chose to build at Surface Transforms.

We are looking for an experienced Quality Manager to join our established Quality team. Our Quality Manager will be responsible for ensuring that the products produced meet quality standards required to minimise quality costs and maximise customer satisfactionwhilst ensuring that procedures and processes are adhered to.

**What you’ll be doing as our Quality Manager**:

- Manage all quality-related issues within the manufacturing team (e.g. internal, supplier, customer and customer warranty)
- Identify root cause and instigate permanent corrective actions for product quality issues
- Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards
- Carry out product and process auditing
- Ensure control plans and associated documentation are implemented effectively and maintained
- Monitor and report on quality-related key performance indicators including scrap monitoring, rework levels, parts per million (PPM) figures
- Stop production in the event of manufacture of unacceptable goods/processes
- Ensure compliance and assist with adherence to the Quality Management system (IATF16949/ISO9001)
- Write product test procedures
- Undertake special projects as required
- Assist with training of quality awareness
- Report on Key Performance Indicators (KPIs) in order to adhere to process and prevent occurrence of any non-conformity relating to product, process or system
- Assist with first off sample approvals
- Promote the use of customer preferred techniques for continuous improvement such as Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis
- Participate in cross-functional teams in the development of new products or changes related to current products in meeting customer requirements
- Participate in the development and refinement of Design and Process FMEA’s (Failure Mode and Effects Analysis)
- Manage the Supplier Key Performance Indicators (KPIs)
- Manage and coordinate customer PPM (Parts per Million), supplier PPM, supplier problem solving on time, cost recovery and supplier warranty indicators
- Lead quality audits
- Keep up with current and developing manufacturing and engineering trends that concern product quality
- Undertake special projects as required
- Contribute to continuous improvement activities
- Quality control of work by appropriate reviews
- Support and lead process improvement activities
- Write reports and present progress at project meetings and to clients
- Achieve goals within budget
- Conduct benchmarking studies to determine best practices/designs and future trends
- Plan projects or subtasks so they may be tracked and presented
- Attend various meetings and action/communicate instructions
- Produce written reports and make presentations
- Undertake continuous training and development
- Perform root cause analysis and resolve problems
- Independently determine approach and assigned task

**In addition our Quality Manager will also have the following responsibilities**:

- People Management
- Lead and/or support groups of technicians and engineers
- Provide guidance to other team members
- Train both team and broader organisation members Relationship Management
- Support regular inspection meetings with representatives from appropriate departments to establish an action plan for improving build quality
- Communicate efficiently throughout the shop floor and with own and customer’s management
- Liaise and communicate with other departments, customers, suppliers and other service providers

**Need to have experience**:

- Degree/HND/HNC in Quality (or related discipline)
- 5+ years Automotive experience
- Have worked with SAP
- Exercise substantial initiative/judgement in work methods and interpreting goals
- Work independently and is reviewed infrequently with mínimal supervision
- Self-supervising within the guidance and expectations of divisional management
- Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA)
- Lean Manufacturing knowledge
- Knowledge of IATF16949 and ISO9001
- Understanding of engineering drawings and manufacturing processes

**Need to have skills**:

- Ability to work in a diverse and dynamic environment
- Planning and prioritising activities
- Good communication and interpersonal skills
- Negotiation skills
- Ability to present data effectively
- Problem-solving skills
- Team working skills
- Analytical skills
- Understanding of cost and financial impacts

**You’ll have these personal attributes**:

- Analytical thinking
- Professional competence
- Decisiveness
- High integrity
- Effective communicator

**What we’ll give you in return**:

- Attractive salary
- 25 Days Annual Leave + Bank holidays
- Extra day Annual Leave for your birthday
- Reward and recognition incentives for hard work, dedication and idea generation
- Employee appreciation events and celebrations
- A confidential employee assistance helpline covering physical and emotional support
- Jobs are promoted internally providing job transfer opportunities
- Death in service scheme