Team Leader

1 week ago

Hemel Hempstead, United Kingdom Brook Street Full time

**Position**:Team Leader**

**Department**:Process team Leader level 1 plus**

**Contract: Temporary, 3-4 months with the possibility of extension**

**Hours: 37.5 hours per week, Monday to Friday, shifts between 8am-5pm**

**Pay rate: £13.81 per hour**

**FULLY OFFICE BASED**

**Location: Hemel Hempstead HP2 7AH**

**Start date: - Subject to clearance.**

Brook Street in partnership with the HMPO Office and have a fantastic opportunity to join their existing team as a Team Leader in Hemel Hempstead.

This is a public-facing, customer service role, Someone who can lead the team with good communication and documentation skills.

**Key Responsibilities**
- Lead small teams - Motivate, and develop the team and encourage communication.
- Schedule team work to required timescales and Service levels.
- Lead the planning implementation, in order to ensure the availability of required staff members
- Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to.
- Identify and manage improvements within own area.
- Update and maintain data base/systems / documentation.
- Comply with regulatory requirements where applicable.
- Collect and provide statistical data/reports as required.

**Experience Needed**
- Basic understanding in ERP
- Good with Excel, Word and PowerPoint
- Must be able to lead a team
- Must be good with update and maintain the database - documentation skills and analysing data
- Multi-tasking
- Good internal and external communications
- Must be able to develop the team and encourage good communication.
- Empathetic with patience and understanding
- Effective communication and report writing

**Essentials**
- Able to lead small teams
- Expert understanding of relevant systems / ERP
- Highly developed user of Excel, Word, PowerPoint
- Good at internal and external communication
- Ability to manage a small budget (FTEs, overtime)
- Ability to set and achieve performance target

**Desirable Skills**
- Previous experience of the JVs

**Amenities**
- Free on-site parking and canteen.

**Training**
- On the job training on the process and expected responsibilities
- Holiday restrictions
- Must be advised of booked holiday ASAP

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

There is already a SharePoint created with the resources available. We also delivered a Topical Tuesday talk on the process, we can get a recording of that and share it if the teams missed it or we are also happy to hold another one.

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