Resident Liaison Officer
2 weeks ago
Contract Type:
- Permanent- Location:
- Lewisham- Industry:
- Property Services- Salary:
- £26000 - £30000 per annum + + £3,500 car allowance + Mileage- Start Date:
- ASAP- REF:
- SRUL06-SE_1670490720- Contact Name:
- Sophie Rowley- Job Published:
- about 1 hour ago**Resident Liaison Officer Roles Available (Perm)**
**Working with a large Housing Contractor**
Starting at £25,000 - £30,000 per annum with £3,500 car allowance + mileage (must have full driving licence and car)
**Duties**
- Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
- Liaise with and set the standard for contractors and their RLO's (and where appropriate consultants) engaging with residents.
- Take an active role in developing, agreeing and managing the resident's consultation plan for individual projects.
- Agree with contractors the resident's information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
- Coordinate the temporary or permanent re-housing of residents, where necessary.
- Advise Project Managers of the likely effects of capital works on residents.
- Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
Who are we looking for?
- Proven RLO experience
- High level of computer literacy in MS Office, (Word - Intermediate, Excel - Intermediate, Outlook - Intermediate)
- People management skills
- Competent, clear and concise writer
- Excellent verbal communication skills
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