Clinical Informatics Trainer

**Who are we?**

Cleveland Clinic is one of the leading providers of specialised medical care in the world, focused on providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 65,000 caregivers worldwide and continue to drive innovation in healthcare.

We opened our first healthcare facility in London in 2021 and our state-of-the art 184 bed hospital this year. With over 100 years of history, our “Patients First” philosophy will be at the heart of Cleveland Clinic London and the goal of our team is to create an environment that continues to delivers world-class clinical care.

**What are we looking for?**

This role will specialise in training staff from the Patient Access, Revenue Cycle and Medical Secretary departments, so experience in training in these areas for these types of staff will be required.

The postholder will develop and maintain core informatics training programs for caregivers, will partner with relevant stakeholders on multidisciplinary efforts to improve informatics training at CCL and will partner with the Site Support Specialists and Informatics Specialists in the development and delivery of ongoing training and support. This position supports the Cleveland Clinic vision and direction for clinical computer systems, process design, data management, and related processes.

The working hours for this role is Monday - Friday (9am - 5pm), however On-Call working will be included.

***What will your duties include?**
- Learning, understanding and demonstrating knowledge in the operational workflows of the clinical areas and how the workflows integrate with the electronic medical record and other clinical systems.
- Contributing to the development of a training strategy for clinical caregivers and implementing the strategy.
- Preparing, facilitating and delivering formal and ‘in the field’ training courses and programs for caregivers, including the design of instructional, participant materials, guides, tip and cheat sheets.
- Developing and maintaining training manuals, multi-media visual aids and other educational materials as needed.
- Liaising with the other Trainers, Site Support Specialists, Clinical Informatics Specialists, consultants, physicians, managers and other caregivers within their clinical area to enhance the training materials for the informatics systems (hardware, software and medical equipment if needed) within the area of specialty.

Please see the attached job description for the full list of duties included.

**What do we need from you?**
- Prior experience in an appropriate and relevant health care setting is required.
- Experience of developing of a training strategy for clinical caregivers and implementing the strategy.
- Demonstrates the ability to understand and deal analytically with both internal problems and the CCL opportunities that arise during the coordination of multi-disciplinary projects.
- Experience with EPIC highly desirable but not essential

**What can we offer you?**

***We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:

- 25 days Annual leave plus 8 days Bank holiday a year
- Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange
- Private Medical Insurance and Private Dental Insurance
- Life Assurance
- Discounted gym facilities in our Admin Office Building
- Employee Assistance Programme
- Seasonal Ticket Loans

Please see Important Information below:
**Disclosure and Barring Service (DBS) Check**

**“Let’s deliver World Class care together”**
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.