Support Officer

**Support Officer**
At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.

Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.

**Join our Mental Health team as a Support Worker**

We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.

We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

**The role**
We have a fantastic opportunity for someone to join us in the position of Support Worker in Camden London. The role will be based at our Cliff Road service. This unit provides 12 self contained flats for customers with complex mental health needs a safe place to live where they can grow their skills to help enable them to live an independent life. Customers can come and go from the service as per their care plans. Developing customers to enable social and community interactions is a key part of this service.

**Location**:Camden, London

**Salary**:£26, 037

**Shifts**:Will be on a rota basis and comprise of: Earlies 08:00-16:00, Mid shift: 10:00-18:00 Late: 13:00-21:00 and Sleep-in: 13:00-14:00 sleeping between 23:00-08:00

Your responsibilities will include:

- List of responsibilities, expectations, and duties.
- Working on a rota basis, Including sleep in shifts.
- Complying with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer care, Equality & Diversity, the Code of Conduct etc.
- Carrying out assessments to identify and prioritise needs
- Developing and maintaining positive links with key stakeholders.
- Creating an environment that promotes opportunities for customers to develop, learn and enable skills towards independence.
- Adhering to One Housing's confidentiality polices at all times.
- Providing a comprehensive support planning service to customers in line with the department's policies, procedures and approach.
- Ensuring customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation.
- Setting up and maintaining customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including updating on the MPS IT system.

**What you will need to succeed**
- Demonstrable experience of working with vulnerable adults.
- Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus.
- Experience of promoting Equality & Diversity
- The ability to represent One Housing to other agencies and companies where necessary
- Strong time management skills and ability to prioritise workload.
- The ability to communicate effectively in writing including the preparation of letters reports & file notes.
- The ability to contribute to effective team working
- IT skills including use of Microsoft packages such as word
- **Salary: £24,190**:

- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition prog