Office Administrator for Apple Products

5 days ago

Milton Keynes, United Kingdom IncTablet - Ecommerce site Full time

IncTablet - Admin Personnel required

This job will be based at our ecommerce site

**Pay rate**:£9.50 - £11.00

**Shifts;** Monday to Friday: 9:00am - 5pm,

**Type of Employment**: permanent

**Job Summary & Responsibilities**
- Using IncTablet Dashboard to maintain Marginal Vat accounts
- Book keeping - adding customers to dashboard ready for Vat submission
- Dealing with receipts and updating documents
- Pulling in and managing invoices
- Organising all supplier invoices
- Eventually completing our offsetting of Vat
- Raising all expenditure and reformatting in into accounts with invoices
- Responsible for answering incoming/inbound calls from Online/client customers and prospects providing product information, account opening services, general enquires as well as account maintenance
- Dealing with inboxes and making sure enquires are solved quickly and properly with customer satisfaction.
- Dealing with eBay accounts, our website accounts, irish accounts, inside tech repairs, and other online platforms we use
- Communicates professionally and regularly with leadership and peers on status of returns, warranty and general enquires.
- Pro-actively identifies any new issues, on going issues and monitors warranty's and call backs
- Participates in projects to drive operational excellence

**Skills**
- Passion to deliver exceptional service to customers
- Good interpersonal skills, good problem-solving skills
- Is adaptable, high energy levels and desire to help others
- Good team player
- Good analytical and problem-solving skills
- Good written and verbal communication skills

**Basic Qualifications**
- Experience in simple pc skills

**Job Types**: Part time 25 hours a week

**Salary**: £8.50 - £10.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Training provided across the weeks. - Begins with easy tasks and grows to maintaining more responsibilities with confidence

**Education**:

- GCSE or equivalent (preferred)

Job Duties:

- Answer incoming customer inquiries (Not immediately)
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies

Application deadline: ongoing

Expected start date: FEB-March

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£11.00 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Work Location: One location

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