Risk and Compliance Officer

**Risk and Compliance Officer**

Location: Bristol, office & work from home hybrid

Contract Type: Permanent

**Salary**: £35,000 to £40,000, dependent on experience

Department: Privacy, Risk and Compliance

Reports to: Risk & Regulatory Assurance Manager

Travel: Occasional

**Role overview**

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

The Risk & Compliance Officer will be aligned to a key financial services account and be responsible for risk and compliance monitoring of the account while working closely with relevant operational partners and internal stakeholders across both Teleperformance and client organisations.

The principle responsibility of the Risk & Compliance Officer is to ensure that the delivery of service for Teleperformance, its client and their customers is compliant with FCA regulatory standards and meets contractual requirements.

The Risk & Compliance Officer may have responsibility for one or a number of clients, depending on the size, scope and complexity of the programmes of work involved.

The role holder will support delivery of the Risk Management Framework, engage in risk and control reviews and management of issues and action plans.

**Key Responsibilities**
- Works closely with Operational partners and stakeholders to ensure all compliance metrics are being met
- To be first point of contact for FCA regulatory compliance queries and to liaise with the client to resolve regulatory issues
- Conduct monitoring reviews on all lines of business to ensure compliance with regulations and processes
- Complete ad-hoc reviews as requested by the Risk & Regulatory Assurance Manager
- Prepare detailed reports on issues found and obtain agreement from management and stakeholders on action plans and timeframes to resolve
- Building knowledge of the client, processes and regulatory framework to contribute to and support ongoing contractual relationship with the client
- Supports the Client and Teleperformance Operations (including BCP) in dealing with unexpected events
- Attends weekly, monthly and quarterly client reviews to ensure all risk and regulatory compliance requirements are discussed and related issues are addressed
- Be an advocate for increasing regulatory compliance awareness and work with the Risk & Regulatory Assurance Manager to continually increase awareness across the account
- Support the wider Risk & Regulatory Assurance Team as requested by the Risk & Regulatory Assurance Manager
- Any other duties as reasonably requested by the Risk & Regulatory Assurance Manager
**Knowledge and Qualifications**

**Essential**
- At least 3 years’ experience in a Compliance and/or Risk role from within the banking and financial services sector
**Desirable**
- Compliance or Risk qualifications e.g. ICA or IRM
- Educated to degree level
**Skills and Competancies**
- Comfortable working in a fast paced and innovative environment both with a degree of collaboration and autonomy
- Sound knowledge of the relevant regulatory requirements as well as a solid understanding of banking products and activities
- Strong communication and relationship building skills, with an ability to influence at all levels across both internal and external stakeholders
- Strong interpersonal, organisational and time management skills and able to manage competing priorities
- Highly competent communicator both verbal and written
- Excellent presentation skills
**About Us**

We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers Program.

**Job Type**: Permanent

**Salary**: £35,000.00-£40,000.00 per year

**Benefits**:

- Referral programme
- Store discounts
- Wellness programmes
- Work from home
Schedule:

- Monday to Friday
**Experience**:

- Compliance/Risk from within banking & financial services: 3 years (required)