Dutch or French Speaking Customer Service Associate
3 days ago
CK Group are recruiting for a Dutch or French Speaking Customer Service Associate to join a global pharmaceutical company, based in Chester on a contract basis for 6 months.
**Hourly Rate**:
£15.00
**Company**:
Our client is the global leader in enabling pharma, biotech, and consumer health partners to optimize product development, launch, and full life-cycle supply for patients around the world. They have the goal of putting patients first and to help people aroundthe world live better and healthier lives.
**Location**:
Chester. This site provides services across multiple areas to the client’s offices in Europe and beyond. There is a high-performing, talented and multicultural team of over 350 employees working in Finance, Customer Service, IT, HR, Tax and more.
**Rewards**:
This site houses a state-of-the-art facility that includes a gym, free parking, showers and a subsidised restaurant. As a PAYE employee you will also benefit from:
- Pension
- Timesheet system
- Bike schemes
**Dutch or French Speaking Customer Service Associate Role**:
- Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
- Receive orders and enter them in SAP system after performing validations on order following defined business rules
- Inform customers in case of quality issues related to product, recalls, or put on hold situations
- Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
- Monitor all open orders until completion and address exceptions
**Your Background**:
- Experience using SAP systems
- Excellent customer service and conversational skills
- Must be able to speak Dutch or French fluently
**Apply**:
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 54847 in all correspondence.
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