Customer Service Representative

**Area Deployment Centre Agent**

40 hours a week - 8:00am -4:30pm OR 9am - 5:30pm Monday - Friday

One in every three or four Saturdays 9am-1pm

£21,673.60/Yr. + monthly bonus of £150-£300 per month

**Overview**

Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen glues that will set even in damp or freezing conditions.

We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.

As the 4th place company in The Sunday Times list of the Top 30 Best Big Companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative and forward-thinking company.

We currently have exciting opportunities for a Deployment Centre Advisor based at our Bristol service centre.

**Responsibilities**
- Completion of general administration duties to support the Deployment Centre Supervisor, ensuring 100% compliance on all documentation.
- Provide help and support to all colleagues and customers both internally and externally.
- Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians and the Deployment Centre Supervisor.
- Provide operational information and feedback to relevant management teams.
- Liaise closely through clear and timely communication with external customers, technicians and field management.
- Assist with controlling and replenishing the consumable stocks for the relevant area.
- Ensure Health and Safety processes are adhered to on all occasions.
- Any other ad-hoc duties requested or advised by the Deployment Centre Supervisor or Area Service Manager.

**Qualifications**
- Ability to work on own initiative and as part of a team.
- Excellent communication skills both face-to face and via the telephone.
- Able to demonstrate a good level of competence in planning and organizing own workload.
- Flexible approach to work demands.
- Proactive self motivator and able to work on own initiative.
- Proficient IT skills

**What are we doing to help us build a thriving, inclusive community?**

Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that’s the easy part

Our key challenges are
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
- How we strive to build our own internal community to better reflect the diverse communities we serve.

To help us achieve this, we have recently established an employee network called **#WeAreMarkerstudy** - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.

Change won’t happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.

**Job Types**: Full-time, Permanent

**Salary**: From £21,673.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person