Care Coordinator

**Job Description Job Title**: Care Coordinator Responsible to: Proactive Care Team Manager Hours: Ideally full-time (although applications for part-time will be considered and flexible working opportunities are available) Job Summary You will work as part of the multi-disciplinary Proactive Care Team to enable people to take control of their health and wellbeing through linking them to the correct services and support providers and coordinating their care. Key Responsibilities As part of the practice Proactive Care team, build relationships with staff across different teams, attending relevant weekly MDT meetings to discuss referrals and the case load Book appointments for patients with the Proactive Care Team Liaise with secondary care regarding referrals, appointments and updates Book patient hospital transport Process Social Prescribing Referrals (including care needs assessments and OT referrals) Follow up with patients, as directed by the Proactive Care Team Manager and Lead Care Coordinator, to ensure that support provided has enabled the patient to achieve the agreed outcomes Arrange MDT meetings, coordinating any actions Manage the administration for the health walks Support with the administration of health/vaccine campaigns Stay updated with advanced knowledge on health/social care/voluntary sector Support the team in managing and undertaking phone follow-up calls for the virtual ward and other high need patients Work in partnership with all voluntary and community organisations to help the team to deliver a comprehensive service Assist the Proactive Care Team Manager in providing regular updates about Proactive Care within the Surgery, including how to access information to encourage appropriate referrals and ensuring the Proactive Care Team notice board is kept up to date with new posters Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members