In Work Support Advisor

**Location**

Trafford

**Company**

Employment

**Contract type**

Permanent/ Full
- time

**Salary**

Up to £27,500 per annum

**Closing Date**

12/11/2024

**Ref No**

4114

**The Growth Company’s (GC)** Employment team have an exciting new opportunity for a In Work Support Advisor to deliver first class in work support to participants on the Restart Scheme who have secured employment, checking in regularly on a caseload of in-work participants providing a range of advice and guidance interventions to ensure progression into sustained employment. Within the Restart Scheme, you will be part of a government initiative that provides personalised support for up to 12 months to help people find a job in their local area and help overcome any challenges that might be standing in the way of employment.

We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.

Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health, and debt.

**Key Responsibilities**:

- Contacting participants at set intervals to provide ongoing employment support and guidance.
- Highlight customers who may be at risk of falling out of employment.
- Working alongside Employment Advisors to feedback any “at risk” participants.
- From point of job start each participant requires an in-work support call weekly or monthly until l they achieve outcome stage.
- Providing a service to ensure participants are happy in work and there are no issues.
- Supporting participants over the telephone with any questions they may have regarding work or addressing and helping to resolve any issues participants may face whilst in work.
- To contact employers with participant permission to support with any employment issues if needed.
- To ensure all calls and contact is recorded are genuine and meet the companies and contracts policies and procedures.
- Establish and deliver both one to one and group activities as part of customer interventions including initial assessments, inductions, job search sessions, failed to attend sessions with customers.

**About you**:

- Administration, strong accuracy, numeracy and literacy, strong integrity.
- Ability to network and promote the organisation.
- Time management and strong organisation skills.
- A warm, approachable style to delivery is required in order to build relationships and rapport.
- Warm, pleasant, and professional demeanour.
- Good rapport building skills.
- Confident working to targets.
- Self-motivation and self-confidence.

**Skills Required**:

- Must have excellent telephone manner, good organisational skills, and excellent IT skills.
- Ability to handle difficult situations with ease and work to challenging targets and key performance indicators.
- To be able to obtain information and record information accurately with high level of attention to detail.
- Flexible hybrid approach to work with some unsociable hours on a rota basis.
- Able to work to Key performance indicators and challenging targets.
- Excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries.
- Good knowledge of welfare to work and the customer base.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.