Junior Jewellery Sales Consultant

Contract type Permanent

Location London

Salary Dependent on experience

Job posted 09/25/2024

**Overview**:
Taylor & Hart is an e-commerce bespoke jeweller specialising in engagement rings and wedding bands. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process - facilitated by our team in our showroom and via online communication channels. We’re based in the City of London, close by to Monument and Bank station, with excellent transport links.

**The Role**:
Junior Jewellery Sales Consultant is an opportunity for new graduates to enter the industry and gain experience with the goal of moving into a Diamond and Gemstone Specialist or Jewellery Design Consultant position over the coming 1-2 years following development within the company.

In this role, the Junior Consultant will improve their knowledge of jewellery, diamonds and gemstones, to match the standard of our Sales teams. In addition, they will develop their talent in photoshop, illustrator, drawing and people skills to ensure all customers’ rings are perfectly created just for them, with love and without limits.

As we look to continue to grow Taylor & Hart, we feel this is a perfect opportunity for a recent graduate looking to enter the industry and offers a chance of career development with us in the sales or wider team.

This is a role based in our London office working Tuesday - Friday 10am-7pm and Saturday, 9.30am-6.30pm.

**Main Responsibilities**:

- Assisting consultants with their daily workload:

- Creating quotes
- Photoshop & Illustrator
- Searching for diamonds & gemstones
- Keeping the showroom well organised
- See customers for aftercare appointments
- Qualify bookings
- Assist retail store staff and support with store operations
- When required, see customers at our workshop for aftercare and collection appointments
- Meet customers for wedding ring consultations and deliver sales efficiently
- Warmly welcoming customers to their consultation and offering them drinks.
- Learning how to ensure each customer becomes a brand ambassador
- Commit time for the wider team in setting customers expectations to ensure their experience is set with success from their first point of contact to after they receive their purchase
- Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth
- Explore new approaches and ideas to remain ‘a step ahead’ with each customer’s experience
- Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
- Work towards constantly improving the efficiency of the sales process, digital or in-person
- Comply with all internal policies for delivering a finalised quote, keeping issues, returns and any sub-optimal customer or colleague experience to a minimum

**What we are looking for**:

- You are a team player and understand why this is important
- You are an excellent verbal and written communicator
- You have a strong ability to relate to others, to show empathy with a genuine interest in others
- You are responsible, reliable and have a reassuring presence
- You are freshly graduated in the jewellery environment or have an experience with jewellery brands or a sales environment
- You are a strong multi-tasker who thrives in a fast-paced environment
- You have a positive attitude that can adapt and thrive in changing circumstances
- You have an acute attention to detail
- You have a devotion to continuous learning and improvement
- You are technology literate
- You have a passion for excellence and beauty
- Some knowledge of Adobe Illustrator and Photoshop will be a plus or we will offer training

**What We Offer**:

- The opportunity of joining a fast-growing business which has the potential of becoming a major player in the global jewellery industry
- Opportunity for professional development
- Buy jewellery for yourself at cost price
- A very enjoyable work culture
- Company pension
- Private health insurance

**To Apply**: