Supervisor, Ugg

At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all of our people to be as successful as they can be, to reach their full potential.

Deckers Brands is a global leader in designing, marketing and distributing innovative footwear, apparel and accessories developed for both everyday casual lifestyle use and high performance activities. The Company’s portfolio of brands includes UGG®, Teva®, and HOKA ONE ONE®. Deckers Brands products are sold in more than 50 countries and territories has a 40-year history of building niche footwear brands into lifestyle market leaders attracting millions of loyal consumers globally.

In 1978, Brian Smith landed in Southern California with a bag of sheepskin boots and hope. He fell in love with the sheepskin experience and was convinced the world would one day share this love.

Today, UGG® is an iconic premium lifestyle brand that has built a reputation on luxury and comfort by using only the finest materials in the world, employing the highest standards of craftsmanship and delivering new and innovative styles well beyond the original sheepskin boots and slippers. Every genuine UGG® product is linked together by a feeling that is truly like nothing else.

**We are looking for an exceptional person to join our London UGG**® **retail store as a Supervisor**

Working as part of a team you will drive sales whilst delivering an outstanding shopping experience for our customers. You will make our customers feel welcome and at ease whilst shopping in our stores and share knowledge of our products, including key features and benefits. You will process transactions, receive deliveries, participate in visual merchandising, stock management, and support with opening and closing procedures.

You will support the team to create personalised shopping experiences for our customers that drive brand loyalty. You will ensure that all customer questions are addressed accurately and responded to before they leave, providing exceptional service from start to finish. You will maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions

You will make yourself personally available to all customers in order to provide exceptional service to both our in-store customers and those who call on the phone. You will know how to operate all management functions on the cash register, handle money accurately, check inventory daily and ensure products are stocked and available for customers and merchandise product in accordance with Visual Merchandising standards. You will promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace.

In the absence of any other management you will support the successful operation of the store. You will open and close the store and are responsible at that point for ensuring that the store trades safely and legally as well as delivers a high level of customer service. You will operate as part of the store management team, ensuring all people related activities are carried out in a timely and accurate way, this includes, driving sales initiatives, conducting return to work meetings, coaching and developing, note taking and recruiting plus any other responsibilities as required.

You will be a fun, confident and welcoming person who is calm under pressure and relentless in your drive to deliver sales and exceptional customer service. You will demonstrate pride and passion and be fanatical about customer service, standards, and the UGG Brand. We are looking for real team players who are enthusiastic to who collaborates with others to get the job done and celebrates success.

Retail or customer service experience is not essential but would be beneficial, as would be additional language skills.

In return we offer a competitive salary and benefit package and the opportunity to help write our future AND your own

**Salary**: From £12.83 per hour

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Retail Shop: 1 year (required)