2nd Line Support Engineer

2 weeks ago


Horsham, United Kingdom Clearwater People Solutions Ltd Full time

Our client is currently seeking a skilled 2nd Line Support Engineer to implement a wide range of IT and Telephony services to their growing portfolio of surrounding businesses. This is an exciting position for someone looking to continually grow their skill set in a faced-paced working environment. **Responsibilities for the 2nd Line Support Engineer**: - Providing 2nd line support insuring accuracy - Maintain and work within clients' SLAs - Managing ticketing systems and answering phones - Accurate diagnosis of faults and competent in rectification - Confident troubleshooting - Identifying when to escalate issues into 3rd line - Driving a company van to surrounding business on a "need" basis **Experience required for the 2nd Line Support Engineer**: - Office 365 - LAN/WAN/Wi-Fi - Windows Troubleshooting - PC Hardware and Software - Clean UK driving license **Personable attributes for the 2nd Line Support Engineer**: - Excellent communicational skills both verbal and written - Self-Motivated individual - Able to always maintain a professional standard - Flexible and a team player - Confident under pressure - Demonstrate high levels of organisational and time management skills



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