German Speaking Collections Specialist
1 day ago
**Collections Specialist - German Speaker**
**Solihull, UK (Hybrid working)**
The Collections Specialist must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are maintained and report all information accuratelyand correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to their designated query resolver. They will need to build a positive and productive long-termrelationship with the existing client base as well as the relevant business contacts.
Their focus is to maximize cash collections for the Company.
**A Day in The Life Typically Includes**:
- Maximize cash collections for clients and collecting to the targets set
- To work through daily call lists in a timely manner averaging 40 outbound calls per day
- Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround
- Flexible approach to workload to ensure cover if another member of the team is out of the office
- Send out daily system generated reminder letters and monthly statements
- Any adhoc duties which may arise
- Responsible for assigned accounts
**What You Will Need**:
Basic Qualifications:
- Fluency in German, both written and verbal
- Detail focused ensuring they follow up all unresolved matters and record data accurately
- Credit Control experience preferably within a large organization
- Target driven
- Firm but patient approach, strong objection handling skills
- Oral and written communication skills
- Interpersonal skills
- Basic decision making ability
**What Will Put You Ahead?**
Preferred Qualifications:
- Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage
**About Infor**:
We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
**Infor Values**:
We have a relentless commitment to a culture based on a business philosophy called Principle Based Management (PBM). Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transformwhile fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
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