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Resettlement Welfare Support Officer
2 weeks ago
**About the role**:
We are seeking a compassionate and committed individual to join our **Resettlement Welfare Support Team** within the Homes and Communities Directorate, on an initial 6-month fixed-term contract.
As a Resettlement Welfare Support Officer, you will play a vital role in delivering wraparound support to vulnerable adults and children participating in a range of Government resettlement schemes, as well as other clients navigating the resettlement process.
**Key Responsibilities**
- Support clients in temporary accommodation, ensuring access to education, benefits, and welfare services.
- Assist with education integration, including registration for ESOL classes.
- Ensure families have access to medical and dental care.
- Help clients transition into settled accommodation (within and outside London), ensuring continued access to essential services.
- Collaborate with Housing colleagues to prepare clients before leaving Home Office accommodation, including undertaking hotel visits where required.
- Provide guidance and support across multiple services, including Education, Health, Social Care, Voluntary Sector organisations, and ESOL provision.
**About You**
- Experience supporting vulnerable individuals and families.
- Strong understanding of housing, education, and welfare services.
- Ability to liaise effectively with multiple agencies to ensure a smooth resettlement process.
- Excellent communication and problem-solving skills.
- Ideally, the ability to communicate with a wide range of non-English speaking clients.
**Why Join Us?**
- Make a genuine difference in the lives of individuals and families in need.
- Work in a dynamic, fast-paced, and rewarding environment.
- Gain valuable experience in resettlement and housing support services.
**About us**:
We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
- **Flexible Working Hours**- We recognise the importance of flexibility in managing your work and personal life.
- **36 Hour Week** - Enjoy a standard 36-hour workweek for all full time staff.
- **Generous Holiday Entitlement** - increasing with length of service (for non-casual roles).
- **Hillingdon Sports & Leisure** - Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
- **Cycle to Work** - Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
- **Local Government Pension Scheme** - access to Local Government Pension Scheme and membership to the Credit Union.
- **Vivup Benefit**s - Access a variety of offers and discounts through our Vivup Benefits.
- **Mental Health Support and Counselling Services** - Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- **Travel Support** - Make your daily commute easier with our season ticket loans and free car parking.
**Equity, Diversity and Inclusion Statement**
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.
**Recruitment Information**
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
- Standard DBS Check
- 3 years of Referencing
**Please note**:Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
