Customer Service

2 weeks ago


Doncaster, United Kingdom Search Consultancy Full time

Customer Service Advisor

**Salary**: £21,500 to £23,800
Only working 1 day a week in the office, 4 days a week from home
Full time training for up to 5 weeks - all done from home

Doncaster
Start Date: 13th March
Do you want to work for a market-leading organisation? Are you passionate about helping the public? Want a genuine work-life balance?
Our client is looking for a number of Customer Service Advisors to join their team. They want to make a real difference to society - by offering an empathetic and understanding approach to customers.
What do you get in return?
Salary is between £21,500 and £23,800 (37.5 hour per week, between £11.02 to £12.21 per hour)
Discount on the companies services
Flexible Working Patterns
Fully remote training for up to 5 weeks
1 day a week in the office after training, 4 days a week at home
Brilliant Career Progression
Gorgeous Offices
- tonnes of free parking
Fantastic Culture with lots of perks along the way
Life Assurance x 4 annual salary
And many, many more
The purpose of the role is effectively deal with customer queries and find individual solutions for each customer. You'll be a great fit if you're empathetic and resilient.
What Will You Be Doing?
Handle customer interactions via inbound calls.
Actively listen to customers and respond to them in an empathetic manner.
Understand customers' personal situations and effectively provide tailored solutions.
Develop and agree bespoke solutions to each customer.
Liaise with 3rd parties in order to find a suitable resolution.
Have experience working in call centre, retail, hospitality or customer service environments
Are friendly and able to be empathetic to customers
Like to solve problems
Demonstrate great communication Skills
Want to make a difference



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