Receptionist

1 week ago

Liverpool, United Kingdom Titanic Hotel Liverpool Full time

**Do you have the spirit, flexibility and confidence to make a difference? If so, then your career starts here.**

We are The Titanic Hotel Liverpool is all about the restoration of one of our city’s most historic and iconic buildings. The Hotel forms part of the Stanley Dock Village development overlooking the waters of Stanley Dock. The hotel is a hotel of unequalled proportion of size, service and style. The hotel has 153 bedrooms, The Rum Warehouse - our Events space with a capacity for 800 guests, the Maya Blue Wellness, Stanley’s Café & Stanley’s Bar.

We are looking for a Receptionist who will be part of a crucial team and department and be expected to achieve a high standard of customer care and create the ultimate customer experience and first and lasting impressions within a busy and vibrant hotel.

**Key aspects to the role are as follows**:

- Welcome and check in and check out of all Hotel guests in a professional manner in line with company standard procedures.
- Manage any challenging and difficult guest situations professionally, carefully and discreetly.
- Ensure effective handover of all guest information is completed with oncoming shift team member.
- Handle guest requests promptly and efficiently displaying a ‘Yes I Can’ customer service attitude and approach at all times.
- To ensure 100% guest satisfaction at all times by ensuring that guests’ expectations are constantly met & exceeded
- Respond to and resolve any negative comments or complaints ensuring guest satisfaction, service recovery and effective follow up.
- Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct as per hotel standards and Staff Handbook.

**The main requirements for the Receptionist role are**:
**Previous experience in a similar position essential**

**Opera experience essential**

**An excellent team player with strong communication skills, you will have a passion for delivering a great customer experience**

**PLEASE ONLY APPLY IF YOU HAVE PREVIOUS HOTEL RECEPTION EXPERIENCE AND YOU ARE FULLY OPERA TRAINED**

Pay: £12.21 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

**Language**:

- English (preferred)

Work Location: In person

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