Member Support Team Leader
2 days ago
**About the Role**:
Would you like to join the largest Health and Fitness operator in Europe and work with a team who have a passion to serve?
We are currently recruiting for a Member Support Team Leader to join our team at David Lloyd Clubs.
Reporting into the Member Support Operations Manager, you will be required to lead a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members.
What will I be doing?
- Working from one of our membership hubs, leading & developing a team of advisors to deliver the David Lloyd Clubs ways of working & exceptional service standards
- Maximising member experience & participation by anticipating & understanding trends
- Resolving high level escalated member queries
- Monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s
- Working varied shifts to cover the needs of the business. Morning, evening & weekend working will be required
What are the benefits of working for David Lloyd Clubs?
As a Member Support Team Leader, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:
- Free Club Membership for you & your family
- Ride to work scheme
- Workplace pension scheme
- Your birthday off
- An additional holiday day each year for up to 5 years of service
- Discounts on our products such as Swimming / Tennis Lessons & Personal Training
- Unlimited 50% discount on food & drink
- Refer a friend membership scheme
- Employee assistance programme
- Learning, development, & career advancement opportunities
What qualifications, skills and experience do I need?
- Exceptional customer service skills
- Highly developed leadership qualities
- Organisational skills & commercial acumen
- Ability to use an empathic & reasonable approach to member queries
Up for the challenge? We would love to hear from you
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
-
Care Team Leader
1 week ago
Hatfield, United Kingdom Ambient Support Full time**Job Description ** **Care Team Leader (secondment) Service Name**:St Audreys** Location**:Hatfield, Hertfordshire, AL9 5AR** Salary**:£11.34 PH** Hours**:38 hours per week** **Could you be St Audreys New Care Team Leader?** It's an exciting time at St Audreys, as we have an opening for a **Care Team Leader** to join the team. This is a **3- month...
-
Team Leader
2 weeks ago
Hatfield, United Kingdom Computacenter Full timeWe are hiring a Customer Success Team leader situated within our Technology Sourcing business. If you are passionate about providing excellent customer service, commercially focussed, alongside developing the skills sets of your team then this could be the role for you. The role will sit within our Customer & Sales Order Management Team in Hatfield...
-
Team Leader
2 days ago
Hatfield, United Kingdom Computacenter Full time**Location**: UK - Hatfield, UK - London | **Job-ID**:207566 | **Contract type**:Standard |** Business Unit**: Others **Life on the team** Following a career progression for our current Team Leader, the Customer Insight team is looking for an experienced Team Leader to manage our team of Business Analysts & Co-ordinators and provide effective...
-
GTS Team Leader
1 week ago
Hatfield, Hertfordshire, United Kingdom Computacenter2024 Full time £40,000 - £80,000 per yearLocation: UK - Hatfield | Job-ID: 215014 | Contract type: Standard | Business Unit: Inside SalesLife on the teamInside Sales is a customer-focused operational function dedicated to delivering exceptional experiences throughout the technology sourcing process. Our goal is to put customers and their needs at the center of every decision, ensuring smooth...
-
Payroll Support Team Leader
2 weeks ago
Hatfield, United Kingdom Ocado Group Full time**Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.** We have an exciting new opportunity...
-
Planning Team Leader
4 days ago
Hatfield, United Kingdom Ocado Group Full time**About us** **About the role** As a Team Leader for Fulfilment Operations you will be responsible for managing a team of planners which generate operational plans for Customer Fulfilment Centres. You will develop and maintain relationship with the operational management at sites and coach your team on how Planning interacts with other areas. Through...
-
Team Leader
2 days ago
Hatfield, United Kingdom University of Hertfordshire Full time**Post Title**: Team Leader (Departmental Administration) **SBU/Department**: School of Health, Medicine and Life Sciences (HML) **FTE**: 1.0 FTE (working 37 hours per week) **Duration of Contract**: Permanent **Salary**: UH6 £32,296 - £37,999 per annum depending on skills and experience **Annual Leave**: 25 days plus standard public holidays and an...
-
Customer Service Team Leader
1 week ago
Hatfield, United Kingdom Osborne Appointments Full timeAre you passionate about providing outstanding levels of Customer Service? Have you built experience in leading a Customer Service Team towards success? Looking for a role with fantastic benefits and development opportunities? OA are recruiting for a**Customer Service Team Leader** to join our client on a permanent basis in their Hatfield...
-
GTS Team Leader
6 days ago
Hatfield, United Kingdom Computacenter Full timeLocation: UK - Hatfield | Job-ID: 215014 | Contract type: Standard | Business Unit: Inside SalesLife on the teamInside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its...
-
Inside Sales Team Leader
5 days ago
Hatfield, United Kingdom COMPUTACENTER LIMITED Full timeLife on the teamLife on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams...