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Housing Support Officer
2 weeks ago
We have an exciting opportunity for an individual to join our Community Services Team as our next Housing Support Officer.
You will provide support to customers by ensuring appropriate information and advice is given to assist them in sustaining independence, creating opportunities and staying well, regardless of whether they own their home or rent.
You will maintain a caseload of customers and deliver a person-centred support to those who often present with complex needs requiring a skilled response e.g. those in crisis, with complex welfare benefit issues or at risk of homelessness. You will provideadvice and guidance regarding housing, health, social care, budgeting, benefits, debt management and employment.
You will empower customers to develop the necessary skills and motivation to improve their lives and successfully sustain independent living.
About you:
You will have knowledge of Housing and Tenancy law and an awareness of local specialist services. You will also have knowledge of Adult and Child Safeguarding and an awareness of the issues that contribute to tenancy failure.
As you will be working with customers 1-to-1, you will have strong verbal and written communication skills, including good negotiation and advocacy skills.
Some of customers struggle to engage and have complex needs so your person-centred approach, patience and resilience will be needed to encourage engagement.
