Class 2 Delivery Driver

7 days ago

Northolt, United Kingdom Pertemps Heathrow Full time

My client are a well established growing retailer who pride themselves on exceptional customer service.
They are seeking a Class 2 Driver to join them on a permanent basis.
For insurance purposes - applicants must be over 23, have held a UK license for at least 2 years and no more than 3 points on their license. Full CPC and digital tacho are also required.
Monday - Friday 07.00 - 16.30, occasional Saturdays 09.00 - 17.30
(5 days per week)
Reporting to the Head of Warehousing and Distribution
£36,000.00 p.a.
The main duties of this role are to deliver goods to our customers by way of driving a Class 2 vehicle. Adhering to TACO legislation and using route mapping. Excellent customer service skills are an essential part of the role. The physically demanding natureof this role requires physical fitness and the ability to lift heavy products. Flexibility to occasionally work in our warehouse if needed.
**The Role**:

- Deliver excellent customer service that exceeds all customers’ expectations
- Comprehensive product knowledge
- Ensure all routes are planned effectively
- Ensure TACO legislation is followed when driving the Class 2 vehicle
- Deliver or collect goods as and when required, manually handling heavy goods when required
- Check that the load matches the paperwork _and that accessories are not left behind_
- Ensure that all paperwork is properly signed, printed, and dated by each customer
- Assist in the loading of your vehicle, either manually or using the forklift truck
- Ensure that your load is secure at all times and protected from the weather when necessary. You are liable if the load is damaged due to negligence, ie if the load falls off of the vehicle due to reckless driving or loose straps, or is damaged by rain
- Ensure that the TACO form is completed daily and filed appropriately
- Be courteous to other people on the road because you are a representative of the company
- Complete the Driver Vehicle Defect Report on a daily basis
- Report any faults with the vehicle immediately to your Line Manager
- You are responsible for the security of your vehicle, load and other Company property (e.g. mobile phone)
- Ensure that the van is kept clean and tidy inside and out
- Ensure that all customers are dealt with efficiently, courteously and as promptly as possible
- Deal with customer complaints/inquiries and follow them through to a satisfactory conclusion
- Keep paperwork precise and clear so that tasks may be followed by colleagues
- Ensure all promises made to customers are realistic, achievable and are completed
- Ensure that all Company systems and procedures are followed at all times
- Prepare and assist with biannual stock checks adhering to Company procedure
- Supplied company uniform to be worn at all times and kept neat, clean and presentable
- Wherever possible, identify improvements to processes to enhance customer service, reduce costs, improve margin etc.
- Report any Health and Safety issues to your line manager
- Take on any reasonable ad hoc duties to ensure the smooth running of The Company

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