Customer Service Agent Apprentice

2 weeks ago

Hounslow, United Kingdom Babcock Training Full time

_Whilst you are employed as apprentice you will work towards achieving a nationally recognised apprenticeship - Level 2 Customer Service Apprenticeship. This is delivered in workplace by Babcock Training, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship._
- **Apprentice pay is £6.54 per hour, this is paid for at least the first 12 months to all ages with no acception.**_

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board

**Why you'll love this job**

The role is a part of the London Heathrow Customer Services team within our International & Cargo division.

You will support a group of Team Leaders in delivering a safe and first-class airport experience to our customers. You are expected to have an understanding of all areas of customer services and work flexibly across all functions. This position will involve a significant amount of standing, walking and greeting customers in a variety of roles within customer services, while reporting into and taking instructions from the Team Leaders.

**What you'll do**
- Provide a consistently high-quality customer service ensuring a seamless experience at all contact points
- Perform a range of airport related duties and be prepared to support the daily operation in any capacity required in the following areas: Check-in, Gates, Transfer, Arrival, Baggage Services and ticketing
- Work closely with and take instructions from the Team Leader responsible for the flight/work areas/shift
- Conduct relevant administrative duties e.g., ticketing, pre-flight and post flight departure
- Represent AA by adhering to the uniform standards and by adopting a customer focused approach at all times
- Promote and sell AA services and products to our customers
- Attend and complete all compulsory training by given deadlines
- Adhere to and promote safe working practices all times
- Carry out any other reasonable duties consistent with the post

**Working hours - 30 hours per week (earliest start time 4.30am latest finish 8pm), please consider your trravel arranegments to be able to commute between these working hours.**

**Job Type**: Apprenticeship

**Salary**: £6.54 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (required)

Work Location: One location

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