Healthcare Administrator

We are looking for a new staff member to join the Healthcare Administration Team within our busy workforce at Litchdon Medical Centre.

The role is for a Healthcare Administrator for 22 hours per week as follows; Tuesday 8.15am - 5.15pm, Wednesday 8.00am - 1.00pm and Thursday 8.15am - 6.30pm. **This position is a 9 month maternity contract. **Start date Mid/End July TBC

Pay £10.50 - £11.50 depending on experience.

The role requires occasional overtime or adjustment to complete the service we provide during times of other staff absences or additional clinics.

**Main duties of the job**

We are looking for a dynamic and enthusiastic person to join our team at Litchdon. The successful applicant will need to have excellent customer service and communication skills, as well as being adaptable and able to manage a busy workload. Knowledge of working with computers is an essential part of the role, although training will be given on the medical systems used within the Practice.

Applicants who have not heard from the surgery by Wednesday 12th July should consider themselves unsuccessful at this time.

Closing date: Thursday 6th July

Interviews: Thursday 13th July

For further information please contact Anne Taylor, Healthcare Administration Manager.

**Job Description:

- **

**JOB TITLE: Healthcare Administrator**

**REPORTS TO: Healthcare Admin manager/Deputy/Practice Manager**

**HOURS: 22**

**Job Summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide a Personal Assistant (PA) role to the GPs and provide general assistance to the wider Practice team. Project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Our Values**
- **Compassionate Care** - Patients, carers, relatives and staff are treated with kindness, respect and dignity. Empathising with others to make them feel valued.
- **Holistic well-being** - Engaging with the whole person; considering their physical, mental and emotional well-being.
- **Positive reliable teams** - Professional, friendly, and approachable teams built on loyalty and trust.
- **Active listeners** - To listen to the views and feelings of patients, carers, relatives and staff, by recognising verbal and non-verbal signals so that everyone feels supported.
- **Family focussed** -Acknowledging and respecting the role of the individual and family in any intervention

**Our Mission Statement**

Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.

**Responsibilities**:

- Day to day PA role to support individual GPs.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the visit log, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- Advice patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information accurately on to the computer as required.
- Patient notes and correspondence:

- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
- Ensure correspondence, reports, results etc are dealt with promptly and are filed in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Update and co-ordinate patient follow up care plans.
- Liaise with other organisations and agencies with regards to patient care as required.
- Ensure the kitchen area is kept clean and tidy and air and tidy the waiting room in turn with other staff.
- Accept specimens for further testing.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the Manager/Deputy or the Partners

**Confidentiality**:

- Adhere to the General Data Protection Regulations (GDPR).
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have