Customer Service Advisor

3 days ago

Morecambe, United Kingdom Optimum RX Lens Specialists Full time

Want to work for an _**Employee Owned**_ company where you will feel motivated and appreciated with a fantastic work life balance? With excellent training, development opportunities and a real team spirited culture?

**Optimum** **RX Lens Specialists **are one of the fastest growing independent manufacturers of spectacle lenses in the country, we work with opticians all over the UK providing specialist lenses with outstanding customer service.

We are currently searching for a talented and driven individual to join our team as **Customer Service Advisor.** If you are passionate about building meaningful relationships with customers, achieving sales targets, and providing exceptional customer service, this could be the perfect opportunity for you

With a starting salary of £23,490 per annum and opportunities for growth, this job offers a competitive package. But that's not all We also offer a range of amazing benefits to our employees.

The working hours are **full time (37.5 hours a week)** Monday to Friday, our opening hours are 8.00am-5.30pm therefore your working day would be within these hours This allows for a perfect work-life balance, ensuring you have time for your personal commitments. And, no weekend work

As part of our commitment to our employees' well-being, we offer an employee pension scheme, ensuring your future financial security.

We also have a bike-to-work scheme in place, encouraging sustainable transportation options and promoting a healthy lifestyle.

In addition, we provide an employee benefits scheme that includes discounted gym memberships and technology, helping you stay fit and up-to-date with the latest gadgets.

Don't worry about parking We offer free parking to all our employees, making your commute hassle-free.

We care about your health, which is why we provide free fruit to keep you energised throughout the day.

We value our employees' hard work and dedication, which is why we have attendance rewards and an Employee of the Month program. Your efforts will always be recognised and rewarded

And, of course, we offer free tea, coffee, and cold drinks to keep you refreshed and focused at work.

Lastly, we believe in continuous learning and development. That's why we have an additional learning and development program in place, allowing you to enhance your skills and grow professionally.

**Key Responsibilities**:

- Build and maintain strong relationships with existing customers.
- Provide exceptional customer service and address customer queries with efficiently.
- Collaborate with internal teams to ensure customer satisfaction
- Stay up-to-date with industry trends and market developments

**Requirements**:

- Previous experience in sales or customer service role (preferably in B2B)
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
- Extremely organised and able to muti task in a fast paced environment.
- Keen to learn new skills and able to adapt and be flexible.
- Good knowledge of Microsoft Office and able to learn new internal software.

**What we offer**:

- Competitive salary
- Opportunities for career growth and development
- Dynamic and supportive work environment
- Chance to work with a reputable company in the industry

We look forward to hearing from you

Pay: £23,490.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: KC JAN

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