Customer Service Advisor

2 weeks ago

Morecambe, United Kingdom Optimum RX Lens Specialists Full time

Job description
- Customer Service Advisor_
Do you enjoy providing a 5 star customer service experience?

Do you want to work for the fastest growing independent ophthalmic manufacturing company in the North West?

Do you want to help thousands of people to see better every week, whilst helping our team to perform better every day?

Do you want to work for a values led company, one that is keen to ensure those values: Innovation; passion; professionalism; ownership, are at the heart of everything we do.
- **Innovative**:a dynamic workplace, inspiring growth, and development.
- **Passionate**:about our people and our customers, driven to deliver excellence.
- **Professional**:providing outstanding products and service to our customers.
- **Ownership**:as a team we all take personal responsibility for the continued success of our Company.

**The Company**

**Optimum** **RX Lens Specialists **are one of the fastest growing independent manufacturers of spectacle lenses in the country. We pride ourselves in providing our customers with a high-quality product & a best in industry customer service experience. Due to continued growth, we are looking for a Customer Service Advisor to join our friendly & supportive team.

Enthusiasm, a willingness to learn and the ability to produce work of the highest standard is essentially what we are looking for in a person.
- 37.5 hours per week with the potential of overtime.
- Employee Pension scheme.
- Monetary Employee Referral Scheme.
- Employee Benefits scheme - incl. Cycle to Work, Discounted Gym Memberships, Workplace Nursery Vouchers, Retailer Discounts and more

**Daily Duties**
- Provide a 5 - star customer service experience.
- Accurately process orders from fax, phone, post and online orders.
- Keep customers updated on progress of orders.
- Liaise with internal departments and external suppliers to expedite orders in accordance with customer expectations.
- Deal with complaints and escalate issues in line with company policy.
- Working in a team to prioritise work coming into the department.
- Develop strong relationships with customers.
- Offer advice on products, pricing and expected lead times.
- Upsell & cross - sell from the company’s extensive product range.
- Liaise with Sales to handle new account requests.
- Participate in training and development.
- Maintain housekeeping and health and safety.
- Any other duties deemed fit to further the department & business.

**Main Areas of Accountability**
- Always maintain excellent business relationships with customers.
- Escalate any issues that may undermine the relationship with our customers.
- Understand customer expectations.
- Monitor the workflow, Incoming, outgoing, and work in progress. Ensure allocated tasks are completed.
- Pro-actively strive to reach/exceed targets.
- Actively support company policy and best practice in relation to our values.
- Maintain health and safety procedures.
- Recognize and take ownership of incidents within the workplace and take appropriate action.

**Job Type**: Permanent

**Salary**: £9.50 per hour

**Salary**: £9.90 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Wellness programmes

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
One - way system, additional cleaning,

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