Client Service Offer Bank

**Client Services Officer**

**High Street Kensington, London W8 5ED**

**Hybrid working options available after probationary period**

**Bank Contract**

**£11.46ph**

**Full time hours available - 37.5hrs per week (Shifts are Monday to Friday between the hours of 8am to 6pm)**

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**Role Overview**

We are looking to recruit a Client Services Officer to join our dynamic Consultant Clinics team within the Contact Centre team located at our head office in High Street Kensington. We will look to you to ensure that our patient experience is at the centre of all activities within your scope of responsibility. Your primary emphasis will be on efficient and effective communication at all levels to both external and internal clients. Working to strict deadlines, you will also demonstrate your ability to make decisions based on business knowledge, policy and procedures

**What you’ll do**:

- Generate consultant billing charges daily.
- Enter new and update existing information into relevant systems accurately and efficiently.
- Use reports to collate information between Appointments Booking System and CRM solution.
- Use reports to identify opportunities for increasing efficiencies in clinic scheduling.
- Liaise with consultants to advise on maximising clinic capacities.
- Steering outcomes in favour of capitalising on business opportunities.
- Maintain and promote an efficient and high-quality service to all internal and external clients inclusive of patients, their families, clinicians and members of the general public.
- Maintain confidentiality of information regarding patients, families, and friends at all times.
- Be responsible for ensuring the integrity and quality of both computerised and manual data.
- Administering / booking appointments via third parties including Health Services Pathways for Bupa clinics and external referral pathways.

**What you’ll bring**:

- Experience working within a Contact Centre and / or with administrative duties.
- Excellent customer service skills.
- Good communication skills
- IT Literate
- Organisational skills
- Experience working within a healthcare setting would be desirable.
- Ability to work under pressure with exemplary attention to detail.
- The ability to work well in a team

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- 25 days holiday per year, pro rata to your contract

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time