Client Service Offer Bank

Client Service Officer

Kensington, London - W8 5ED

Bank position (Shifts can be Monday to Friday 9-5 with an occasional late shift)

£11.46ph + fantastic benefits

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

We are looking to recruit a Client Services Officer to join our dynamic Contact Centre team located at our head office in High Street Kensington. We will look to you to ensure that our patient experience is at the centre of all activities within your scope of responsibility. Your primary emphasis will be on efficient and effective communication, at all levels, to both external and internal clients by answering and extending all incoming or overflow calls within the contact centre.

What you’ll do:

- Answer and extend all incoming calls
- Manage and update data records
- Maintain and promote an efficient and high-quality service to all internal and external clients inclusive of patients, their families, clinicians and members of the general public.
- Maintain confidentiality of information regarding patients, families and friends at all times.
- Be responsible for ensuring the integrity and quality of both computerised and manual data
- Carry out other administrative duties as required by the Contact Centre supervisor.

What you’ll bring:

- Experience in administration
- Excellent customer service skills
- Experience working within a healthcare setting would be desirable
- Ability to work under pressure with exemplary attention to detail
- Ability to work well in a team
- Organisational skills
- Able to prioritise workloads
- Keenness to learn and develop

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- Payment of Professional Registration fees
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Support with travel costs via a season ticket loan or cycle2work
- Discounted access to online gym sessions through Gympass
- Various other benefits and online discounts
- Free onsite massages as a recognition for your hard work
- Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time