Appeals, Complaints and Conduct Coordinator

**Salary**

Grade 4: £28,031 - £33,002 per annum

**Contractual hours**

35

**Basis**

Full Time

**Region**

Central

**Job category/type**

Professional Services

**Date posted**

18/08/2025

**Job reference**

REQ000327

**QuEST**

**Permanent**

**The post - REQ000327 - Appeals, Complaints and Conduct Coordinator**

We are seeking a highly organised and professional individual to join our team as an Appeals, Complaints and Conduct Coordinator. In this role, you will support the administration of student complaints in line with the University's statutory Complaints Handling Procedure, as well as assist with processes related to student conduct and discipline, academic appeals, and suspensions.

Working closely with the Appeals, Complaints and Conduct Manager and Officer, you will play a key role in ensuring the efficient handling of cases and the smooth operation of the Student Disciplinary Procedure. This position demands strong organisational and communication skills, a high level of discretion, and the ability to navigate complex and sensitive situations with professionalism and empathy.

Exceptional written and verbal communication skills, along with meticulous attention to detail, are essential.

HND/SVQ level 4 or equivalent or have relevant and practical work experience.

Experience of building effective working relationships with internal stakeholders and external agencies.

Experience of working in a customer focused environment.

Experience of supporting committee management and minute taking and report writing.

Experience of providing administrative support across a range of activities involving multiple stakeholders.

**ABOUT US**

The University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought-after graduate skills that set them up for global success in world-leading sectors, industries and businesses.

UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world-leading research, and graduates who will design, shape and build a new future.

**We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes**:
**24 days of annual leave, plus a further 12 days for public/university holidays**

**An additional days leave on your birthday**

**Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme**

**A flexible approach to working pattern and work-life balance**

**Employee discount scheme across 3,500 retailers**

**Fitness facilities across our campuses**

**Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme**

**Professional, career and research development opportunities.**

**Closing Date: Monday 15th September 2025**

**Interview Date: To be confirmed**

Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).

UWS are committed signatories to the Armed Forces Covenant.

UWS is a “Disability Confident” employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520